Interview Guidelines - Kaiser Permanente Career Planning In a positive tone, discuss how you made the situation work! You can strengthen this response further by sharing how you see your communication skills benefit your team or patients in the role you're applying to. I recently attended a pediatric trauma course that really opened my eyes to new techniques I could use in our emergency room. ", "I am so glad you pointed out your need for diversity at Kaiser Permanente. I consider myself to be a strong relationship builder and take pride in my people skills. Now, I make sure that I find that healthy mix of providing friendly care to my patients while being timely on my rounds. If you can, match your strengths to the requirements outlined in the job description and make sure to thoroughly research the position prior to your interview. Let the interviewer know that you can handle an environment that offers diversity by giving an example of a time where you embraced diversity in the workplace. My idea was to talk to users of EHR systems at all levels. Kaiser Permanente Customer Service Specialist Interview Questions It is essential to keep a healthy work/life balance to prevent burnout in any career and your interviewer at Kaiser Permanente wants to hear that you have the ability to do this. Great answer! ", "Do my job and do it right. ", "I like my job, and I enjoy what I do. ", "Where I work, we have a diverse team; we all work together by translating to patients, helping them understand when they have questions, and splitting the job to get it done on time.". As you answer, talk about how the diverse environment helped you grow and thrive and how you helped foster a culture of inclusion. Are you the creative member able to think outside the box or more of a logical analyst able to keep the team on task? Talk about how your role at Kaiser Permanente can have an effect on the customers of the organization and how you go about providing excellent service to those customers. A child dies, a patient yells at you, or you have to give someone a cancer diagnosis. I listen, mirror, validate, and empathize. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. Talk to the interviewer about how you can maintain that appropriate balance for yourself. In the early morning hours, I was tending to a patient that was still wide awake and we ended up conversing for some time. It's best that the person knows the reasons why so that they can learn from the experience. "I recently worked with a patient over the phone who was incredibly upset when they believed that we overcharged the services we provided. This is a personal and caring approach. Talk to your interviewer about a time when have had to adjust to changes on the job. I like to manage my time to finish my projects on time. Prior to bringing in representatives from three hand-selected companies, I brought up the idea of getting references on them first. You've chosen a powerful example that can help make you a more memorable candidate. Click the card to flip . This illustrates your ability to transform stress into action, successfully turning a negative into a positive, to accomplish your goal. Dental benefits. ", "Since growing up in a rural town, I was fascinated with the diversity of students/faculty when I attended Emory University. ", "I am super focused when I am stressed so I can make sure everything is done and correct. I carry around a notebook and write down important facts if I think there is a chance I will forget them. Kaiser Permanente health plans around the country: Kaiser Foundation Health Plan, Inc., in Northern and Southern California and Hawaii Kaiser Foundation Health Plan of Colorado Kaiser Foundation Health Plan of Georgia, Inc., Nine Piedmont Center, 3495 Piedmont Road NE, Atlanta, GA 30305, 404-364-7000 Kaiser Foundation Health Plan of the Top 25 Kaiser Permanente Interview Questions and Answers in 2023 Reiterate to your interviewer that you are aware of the stressors that come with this role. These experiences have really opened my eyes to working with people from backgrounds different than myself. In looking to hire you on their team, your interviewer would like to ensure that you are set up for success from the start at Kaiser Permanente. ", "Patient adherence, the idea of patients, not taking their medications like they are supposed to, and affecting their health, can be stressful. Bringing up points of being compensated in relation to experience is important because it shows the interviewer that you understand the basic principles of compensation philosophy. Text Message Reminder Program ", "In 2006 I started working at Giant Eagle pharmacy as an OTC associate. The application opens in early May. To find out what other health systems can learn from KP's experience, the Quarterly recently spoke with Harold "Hal" Wolf III, senior vice president and chief operating officer of the Permanente Federation, the national umbrella organization for the Permanente Medical Groups (the physician component of KP). "The main thing that I will require to deliver exceptional patient service here at Kaiser Permanente is great training. ", "I have the basic procedural skills for this team position. ", "When I applied for this position, I fully understood that I didn't meet the experience requirements for this position. As well, I am an active participant in my local rotary club. So my wife currently works for Kaiser Permanente as an AAR (aka a membership auditor). Among the early respondents was Dr. Sidney R. Garfield, who began to experiment with innovative ways to put advanced medical ideas into . ", Our Professional Interview CoachKevin Downey Reviewed the Above Answer. Over time, I have learned to be open and honest with people in expressing my views in a nice way and this has really opened my eyes that most people are really very accepting of new ideas. Search Jobs - Kaiser Permanente Careers - Oracle I took these methods and incorporated them into our setting. ", "My current nursing team is very diverse and our team functions at its best when all members are bringing their own unique perspectives to the table. I love working as part of a team and my colleagues take well to my personality. I need to be able to give the task or a portion of it to another team member or direct report, let go of the control, and know it will be taken care of. Learning fast is a wonderful way to serve your customers and help your new team to be a strong as possible. Well done! I don't like environments that are littered with negativity, but always do my best to remain positive in these situations. With my coworkers, I am the person that is usually quiet and takes in as much information as possible when we are in a problem-solving environment. I understand and agree that Kaiser Permanente may verify any and all information that I provide. During your interview, your interviewer will want to be assured that you would be a champion for D&I if hired for the position. To get at your ability to be pliable in your work, your interviewer would like to know about a time you were required to adapt to change in the workplace. Depending on the role you are interviewing for at Kaiser Permanente, a majority of the work could be in a team-based environment. "I once worked in a very difficult environment and toxicity really started with our leader. I love my job. By talking to them, explaining how important it is for them to take their prescriptions daily, and offer them auto-fill on their prescriptions, and enroll them on ready reminder will help them take better care of their health.". Your answer shows the interviewer that you can work well with almost anyone. It sounds like you have a very full personal life, with a fantastic work/life balance. Your role with the organization could potentially put you in front of patients, vendors, or family members of patients, and all are considered customers of the organization. I am a keen observer with a great memory, which allows me to recall unique solutions or ideas each and every day on the job in our fast-paced work environment. ", "I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. I understand that, as a condition of employment, Kaiser Permanente conducts post-offer drug screens, background checks, health screening (if applicable), and verification of eligibility to work in the United States using E-Verify. "My team is made up of great communicators, whom I have trained to take every piece of information and break it down to the simplest factor. Every person I care for has a story. Be sure to have an action plan in place for improving on this weakness if hired at Kaiser Permanente. Talk about the importance of a diverse team and give examples of a time where you thrived in this type of environment. ", "When the Covid Pandemic started, there was a rapid learning curve on what and how to use PPE effectively. Contact us here. I have trained myself to adapt my communication style, so a patient gets what they need. "In my current job, I had a team member who would scoff at other co-workers' ideas in meetings. If I'm meeting the requirements of my position, and evolving within my profession, then I am free to adjust to my patient and be the provider they need. This is a great response, and it shows that you truly do care about the people that you come across every day. Either way, be honest with the interviewer about your preferences without leaning negatively, either way. I even talk about what they are going through. These relationships are created from the ground up. In looking to start this new position with Kaiser Permanente, it is essential to set a goal on how you will make a positive impact quickly after being hired. ", "My desire to become a nurse stemmed from my passion for helping people when they are most vulnerable. I know what I want to be done and how I want it done, so it's often easier to do it myself. It is best to explain clearly what your strengths are and how those strengths would benefit you as a Radiology PA. My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the (group record/EMR/chart) when I can. Do you utilize any computer programs or even apps on your phone to keep your tasks organized? ", "Yes, the pharmacist and I are the ones that order prescriptions most of the time. Explore. ", "I'm a very detailed and organized person. I am an attentive listener and a compassionate caregiver. ", "I am an avid fan of Google alerts! I have had to adapt to 3 new managers in the past four years and each has had their own unique styles and expectation. As the manager, I knew I could not let this behavior continue. Discuss with the interviewer what you would expect for compensation if offered this position. Learn more about your rights and protections related to the No Surprises Act (HR133) that protects you against surprise medical bills and gives you the right to receive estimates under the new regulation. Interviews at Kaiser Permanente Experience Positive 68% Negative 15% Neutral 17% Getting an Interview Applied online 65% Employee Referral 10% Recruiter 10% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Kaiser Permanente Registered Nurse (57) Medical Assistant (49) Customer Service Representative (49) Intern (44) The sheer size of Kaiser Permanente makes them a very culturally diverse organization. I was tasked with spearheading a task force. When I enjoy what I do it doesn't feel like a chore. While I always do my best to provide kind and considerate care to my patients, I heavily emphasize things like patient privacy and patient advocacy when necessary. I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins. "In my most recent position, we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. Talk about your qualifications and skills that will help you to do this job well. People feel pretty comfortable with me and often open up about what theyre going through or share their personal lives with me. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. However, it can inhibit my ability to grow. Maybe you are a pen and paper person. ", "I'm a bit of a nerd. No matter how you answer, your interviewer will be looking to hear that you can overcome any negative work environment and express your ability to do so by talking about a time you overcame a tough situation in the past. Some patients need a lot of attention; some want less, and some need boundaries. The most successful healthcare institutions in the world pride themselves on the trusting relationships that they build with their patients and vendors and this is no different at Kaiser Permanente. I value the input and ideas from all members of teams that I work on, and a diverse workforce opens the organization up to many more ideas. This is a great start! I took the role of delegating all of the high-priority work among my team and constant lines of communication were the key to success. You may also excel as an empathetic listener, able to help resolve conflict and build strong relationships. Use a specific example and describe how you handled the situation and any lessons that you learned moving forward to prevent it from happening again. Display to the interviewer that you are capable of problem-solving within the workplace by talking about a specific time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue. This sounds like a very collaborative workplace. ", "I think my weakness is that I take too much to do. If I were to be offered this position, I would look forward to bringing these services to this area as well. ", "I work good with minimum supervision, but I also enjoy working with a team. I returned to the US just last month and had been actively looking for work the past couple of weeks. Kaiser Permanente expects their employees to stay up-to-date on their respective fields, and today's technology makes this reasonably easy! I want to offer my strong skills when it comes to building patient rapport and help to improve the satisfaction of everyone that uses the services of Kaiser Permanente. In asking this question, your interviewer wants you to talk openly and honestly about the types of work environments that you find hard to work in. "When we were speaking earlier, you mentioned that you were urgently seeking to improve the level of patient care and compassion at this facility. Submit as soon as possible so that you will have more time to gather the required supplemental documents. "I understand that compassion is one of the top qualities that I need to bring to the workplace at Kaiser Permanente and I consider myself a very compassionate person. If you tend to take the lead, you can let the interviewer know, but avoid sounding overbearing. Talk to your interviewer about continuing education you have participated in recently, any conferences you regularly attend, or any seminars you have taken in your field. This helps the interviewer evaluate how quickly you could assimilate into the team and how your approach to work would fit with the team. Takes notes when I have to and double-check my work to make sure it's done right like typing prescriptions. In a community-type setting, my main goal is to build relationships with my patients to keep them coming back to me for their care. You'll quickly find that I am capable to perform this job with the highest of abilities despite not having the required five years of experience. We will re-assess in December, but it seems to be working very well.