man!! I've msg'd the buyer and asked if they could see a return address or the USPS tracking number. open a case for this order and refunds and returns, put across all the info and say you want this buyer investigated by sending a different item. You're responsible until the item is delivered so saying that means you would have to refund and then claim insurance if you purchased it. The only difference between your story and mine is instead of a car its a 4 wheeler, and her husband died of a heart attack. Buying products through eBay is usually straightforward, but some scammers work to defraud innocent people who are just trying to get a good deal. Is this person trying to scam me and going to the lengths of altering the package and using a different item?? Press question mark to learn the rest of the keyboard shortcuts. Check out this video to understand how dimensional weight is measured when shipping. What's the return address? eBay Seller Sent the Wrong Item? Here's What To Do - DoNotPay eBays security systems can only protect buyers and sellers when transactions occur directly on the website. This is the message:Just wanted to say that the item I received was not this one. There is one more scam that I have had to deal with. I've never owned/sold a necklace like that. You send the item promptly but days later you find that the check bounces, leaving you with nothing. The item I sent out was also tagged, this one is not. What happens on eBay when a buyer lies saying that they - Quora The law spells out how to challenge billing errors. 2023 Comparitech Limited. Him claiming he did not get the package until day before opening claim yet UPS showing delivery 15 days before along with his signature was strange to supervisor. I was told to "rest assured", that since I had to serial number in my posting along with pictures, that if they sent a different item all I need to do was photograph it and show ebay in order to be found not at fault. Defective Item return that is not defective HELP His failure to reply to me or send pictures until after Case was decided on his favor was strange. If you bought the label through eBay, it should have been included automatically, but if you didn't get it through eBay, you had to do that yourself. They'll either provide you with additional delivery information, send you a replacement, or offer you a refund. and our On August 12th I got a decision back stating: We reviewed this case and decided to issue the buyer a full refund. Also on my initial dispute call the person I talked to said that I should try and see if they buyer would take a partial refund Really wish this sub didnt have a rule for sharing names of ebayers because thats definitely someone Id add to my blocklist. I just lost 900 dollars,because the person that said he was from ebay ,was truly a fraud..2/122, i have been an ebay seller for over 20 years and am being scammed more and more by buyers for so called damaged goods i always pack carefully and send tracked most of the time i believe they just have changed their mind but do not want to pay the return postage or they are looking for a discount so dame the item because they know ebay will refund them and since buyers had the right to leave a negative for buyers to warn other sellers it has become rife, I was going to purchase a car I found a 2006 nissan maxima for 800 they said they would ship it after I sent the pin numbers to as many ebay cards I need to make up 800 they said I would have 5 days to make up my mind if I want to keep the car they sent an invoice with the sellers name and my name Ive never used internet to buy a car I dont know if its a scam. Omg I JUST heard that same story!!!! I cant believe you won this. Met 2 other sellers on the facebook group he was bs'ing, and they reported him as well. From the "Reason for replacement" drop-down menu, select "wrong item was . If they did, I don't know how they'd be able to verify. All rights reserved. A collectable which I still have. Amazon FBA Returns Advice: How to Handle When the Buyer - AMZReimburse Further to my message above, here's a quick edit of an image of the black skirt you're selling (item164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. Explain it to him like you explained it to us. You're not supposed to be liable for anything that happens to it after that. Phone eBay and they said I should have tried harder. Or when Lululemon sent a customer 19 extra running hats, priced at $32 a pop, but was only. Is it not possible to take pics of item A and still send B? 05:05 PM. Check all items upon receipt. How to handle a return request as a seller | eBay Even on relatively inexpensive things, it takes 5-10 minutes to fill out those forms and pass them to ebay and creates documentation to have problem buyers removed. 04:18 PM 09-10-2020 This sounds exactly like the issue Im having! Either way eBay will make sure the buyer gets their money back right or wrong. Than I have gotten some buyers who claim to not have received their orders so I end up having to refund them cause I only have the receipt of the postage and picture I took of their order before shipping and eBay wont cover it when you dont have tracking. The person actually said yes, then back tracked when I asked them to confirm that ebay is completely fine with buyers buying an item and then filming for a refund and sending back a different item and she started go back track. Learn the fundamental steps for running an eBay business. If you want to understand the process of reporting a scam to police and how eBay is involved, visit the eBay Security Center. As you sent it recorded delivery I am assuming it had some value to it. Someone did this to me a few months ago. After 20 minute hold a supervisor from the Philippines comes on, long story short he said : while I was on hold he was reviewing my messages and the buyers messages along with my pictures and his pictures and he thought the buyers story did not add up. And while I'll be cordial, it doesn't bode well. I contacted Canada Post again and they said I can contact USPS and they can investigate and will contact them. Get that into the case, then contact eBay customer service and ask them to reassign the case to the GSP because it was their mistake, and it's not your responsibility. If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. While doing so has no actual effect on the package itself (e. Missing Mail Searches can be initiated seven days after the items have been sent. - edited Please Help! Even if Mercari rules in your favor and does not allow the return, you will not have to worry about a review being posted. So, that explains the different labels and (possibly) the Fragile stickers. The scammer pretends to be Ebay customer service and convinces the victim to hand over money or sensitive information. A little detective work might find the answer. Sunday Mystery Wall is back! $15 each. - Facebook Locate the order that you placed and select "Return or replace items" which is listed on the right-hand side of your computer screen. It sucks. Is there any point in doing that? This scam is a new twist on the offer of overpayment. The scammer will ask for the victims gift card number to use as payment. She may have forgotten she purchased this one as well but from you. Buyer pretended the item/ring was not as listed. Can Usps Tracking Be Wrong - Schafpudel-vom-eichwald.de Aamzon advised we can do what we want. Say that the GSP mixed up the package, and sent somebody else's package to your buyer. I told them to send it back to me and I'll give them a refund. I manufacture them myself and sell for only one price. Or just take back the item. Would also like to give the buyer the benefit of the doubt but it is really suspect that they created their eBay account the day they ordered my item. Usually people who does such things have a signature for example zero feedback, completely new to ebay, buy item but pay later, non-usa 3. A buyer can return anything simply by evoking this phrase, even if the item was described in minute detail. If the shipped item was sold for under $750, delivery notification is adequate proof. For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. I sold 4 of the same items. A buyer opened a return, two weeks after I sold a graphics card, claiming it didn't work. Could you explain a bit what steps you take when shipping? The buyer will pay with a fraudulent check. A buyer can dispute a transaction for many reasons: the item is not as described, the item never arrived, the wrong item, etc. Another time I was encased the item in cardboard and it slipped out so I accidentally sent my customer nothing. Somewhat new, never had this happen before. In your case going to the post office and having them run a report of the returned item weight (shoes should weigh a lot more than a shirt), and giving you a copy, should be enough to prove it. Select Order Not as Described. $15 each. As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. All items are made out of High Quality fabric. How were you able to call eBay? I'll have to ask her what she sees different because I know it's the same. Update 2: So my next step was to file claim with UPS. So it sucked having a negative mark on my account but it was the only thing I could do. Dispute the refund. Another issue that is unfair to sellers is when eBay calculates the exact shipping costs, but still takes a fee, leaving the seller to make up that loss. The buyer received an item that was not as described (misrepresented sizing, undisclosed damage, a different material, a non-existing detail or feature). So, I cancel the order and sent in a statement. The downside of buying online is that there is no way to verify the authenticity of the goods before you buy them. What's the tracking number? Yes it would be a pain. Opium Smuggling The early edition of the evening paper of the day following that eventful night, sold like hot cakes; and well Solving problems with a PayPal purchase - PayPal Gift card scammers reach out to victims by phone, email, or social media. I stopped shipping to Canada because of customs problems. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. Again I was told that as long as I had clear pictures of what was sold in the listing, and if I submitted pictures of what was returned and they were different, that ebay would rule in favor of me. I lost my appeal. Help a buyer with an item they didn't receive | eBay I have to take her to court! Private deal offered outside of eBay A buyer may see your item and offer to pay for it privately rather than using eBay's official payment channels. Here are some of the most common eBay scams for eBay buyers: An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. 'However once the seller has received the item back, eBay can then step in and review the . Buyer Protection - Mercari: Your Marketplace A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. The unofficial eBay subreddit. You can request that the buyer send the item back to you immediately. Illegitimate sellers may offer an item for sale but then request that the payment is sent outside of the platform. They readily cooperate with law enforcement. The customer kept giving vague details claiming their friend was the brains behind the operation and they needed my address to mail it back. If there's something wrong with your item, you can return it to the seller for a refund or a replacement. I had to help my mom submit a dispute through eBay, as a buyer. I have a picture of the item preposting with the order sheet - a habit Ive got into with sending out bridal type things as these are often the people who return items. Thanks guys, I've emailed the buyer and said she's sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but I'll go and have a look through help. There are two occasions in the tracking updates that says it was rerouted due to processing error. Copy and save both forms before submitting them. on Buyer said I sent wrong item when I sent right one - and got money back Am I going to be screwed out of $55? The other thing that is suspect is their account was created the day they ordered the item. I have had my hosting company check everything their end and they say all is correct and working ok. If they bring eBay into this, do I stand any chance at all? All sales are final after the buyer rates the seller or 3 days after delivery. To reach customer service, click Help & Contact (top or bottom of the page) and choose the appropriate topic you need help with. Choose "have us call you", that's the best option these days. Check to see if the image used to show the item is being used on other listings as well, or if its, There is little you can do to protect yourself if the item isnt covered by the money-back guarantee, so investigate the. Call them constantly, email them, tweet them, bug the shit out of eBay for business on Facebook, demand to talk to supervisors, refuse their offers for a call back and stay on the phone instead so that they will have to update you every two minutes about their progress finding a supervisor. We had a top where it was returned with snot. So supervisor said I will close the case in your favor. So that makes it look like it is the package but I didn't have any "glass fragile" stickers on it like in the picture. Scammers know this and will sometimes offer high quality, brand-name items for sale at a very attractive price. If youre a trusting person, you may send the item in good faith, assuming the email is authentic. I dont understand why he thought that she wouldnt notice? "That picture shows different items rather than what I sent. Two moths ago, a parcel comes back. But how about when buyers try to force the seller to accept a return by claiming not as described when its just buyer's remorse? Did you try talking with the buyer? Message 1of 30 Solved: Buyer says I sent wrong item, is it a scam or was - eBay 26-05-2020 Its unfair they side with the buyers all the time. package or mail missing? I once again immediately had them call me to dispute this. How do they sell my exclusive manufactured trademarked product for lees than I do?? Need advice, accidentally sent wrong item to buyers So I've only recently started selling on Vinted and could use some advice. On the package in the picture the buyer sent I can't see the original label (the one I would have stuck on it), but on top of that is the one, I gather, that is from Canada Post that does, in fact, have that same Canada Post tracking #. So buyer filed a claim for a return with eBay citing wrong item sent. Yes it would add cost. Should the customer take possession of purchased merchandise prior to the 5-day refund expiration period, the sale is final. Go to usps site and fill out the mail fraud form. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. 26-05-2020 Ebay says I have to "take action" by Sept. 11th. The buyer has opened a case with eBay, so you need to respond in the case in the resolution center. I just wanted someone else to take a look at the photos and tell me what they thought. Upon receiving the item back, the seller has six business days to issue a refund according to eBay's policy. 1. Lol either way I wasnt surprised. A Seller's Guide to Common Poshmark Scams and What to Do! - OneShop In the tracking updates for the package, it has the USPS tracking #, but then it went through customs and then, I guess when handed off to Canada Post, Canada Post supplied a Canada Post tracking #. An option to dispute the refund and report the buyer will appear. The online auction site launched in 1995, and scammers have used it ever since. another scam they will say they are selling a item say half price then you purchase that item i e cost 500 you pay 200 secondhand they then will sell the item to you hoping the money will be released from e bay say they sent via e bay with a tracking number your then thinking well giving me details been honest saying that in box this not in box all week messaging this person wheres my item so convincing they said they sent without something or no its not that type so in your head your believing be here soon then you see a tracking number type it in its actually e bay standard royal mail 5 days later no item then they start saying wont come any quicker, well my advice open case instantly as 9/10 of time no tracking the buyer will reward not to get black mark against there name and tell you its ok ill sort it sorry did not come the scam they borrow your money for a week never sent a item soon as open case instantly refund loan of a few hundred quid no interest they borrowed of you perfect for people who e bay trust be careful as in meantime your waiting to open a case and hoping you lose they win either way win with borrowing money of you interest free as skint for week even better if you lose they get to keep your money please be aware of this scam happened to i was refunded by them or e bay not sure 5 days later though either way very devious.