Phone Engineer My background-why I left the BT Openreach Job I loved Openreach to hire 5,000 engineers to bolster broadband rollout | BT View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Find out more about the BT Business app and how to download it. If you currently work for the BT Group please apply directly through the Internal jobs board. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. Jobs at Bt Openreach - Civil Poling Engineer They will discuss this with you before starting any work. The ISP said it can take up to 72 hours. Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. If my premises is a 'Listed' building is there a way of providing Fibre to the Premises (FTTP)? Openreach trainee engineer interview - Page 30 - BT Community I have my new router sent to me ready to go, which I was told to let the Openreach Engineer install. A telecommunication giant's training school in Peterborough has seen 2,500 engineers through its . Its a good idea to make sure youve got the relevant property insurance to cover such instances. Video, Russian minister laughed at for Ukraine war claims, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, Saving Private Ryan actor Tom Sizemore dies at 61, The children left behind in Cuba's exodus, Walkie Talkie architect Rafael Violy dies aged 78, Alex Murdaugh's legal troubles are far from over, Mother who killed her five children euthanised. How long is the appointment? During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. When you contacted BT, it said it had not booked that engineer and did not know about the work. Open any windows or doors where the Openreach engineer may need to work.The engineer will follow government guidelines and wear protective equipment, for example a mask and/or gloves, and wipe down any surface they have touched. Complex Engineering Reception and Triage. Micky37 Instal a new Telephone Extension Socket Your salary I have no doubt the public will show their support to workers and struggling families by turning up to picket lines, dropping off goods and standing side by side with people fighting for dignity.. In 1987 I began a career as a British Telecom Engineer. Moving home . For more information about careers as an engineer with Openreach please visit www.btplc.com and visit careers. Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. An engineer will install an ONT at your premises to connect to the nearby fibre cable. A specific time cannot be given and access must be available for the entire slot. Damage caused during a break in to your premises. Do I have to pay for this visit? BT to merge divisions, Openreach strike actions ends You can view these money saving ideas by clickingHERE. Orders and upgrades. The BBC is not responsible for the content of external sites. Faulty equipment like a telephone or router not covered by a maintenance contract. 01-04-2021 The experience with Openreach and the references I have been given will really help when applying for jobs., Arran was teamed up with Openreach engineer Luke Murden who said: Arran is very keen and motivated towards work. Civil Engineer Jobs | Openreach VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. Youll be sent a new hub, so keep it somewhere handy. I interviewed at Openreach (London, England) in Sep 2020. Openreach, which controls most of the UK's. Re: Openreach trainee engineer interview I don't think anyone's been given the hours yet as nobody has even done the training yet. This is simply not true. . The cookie is used to store the user consent for the cookies in the category "Other. Qube are employed directly by BT to do Internal Home Checks. For Openreach - how long to fix a fault We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. The ISP said it can take up to 72 hours. Not really a good service from BT. By clicking Accept All, you consent to the use of ALL the cookies. Accept cookies to experience the full functionality of this page. This is a very common mistake made worse by the press. Work experience gained by working for Openreach is truly respected in its particular field by other firms. You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. You might not need a visit, just the right advice and help to identify the problem! After a . The union was . I think Openreach work 7 days a week, and on bank holidays. Paul Clark at Bt Openreach You'll find up-to-date details of all charges and pricing information in BT Price List. normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Myself and my team cover the whole of the UK. I could not recommend working for BT Openreach at all. New grading structure. The cookie is used to store the user consent for the cookies in the category "Analytics". Ex open reach engineer here, up until 5ish years ago. The union said the strike action was likely to affect the roll-out of ultra-fast broadband, and could cause significant issues for those working from home. The phone stopped working, and our broadband was down for about three hours but then came. Well send you a text with your engineers name and mobile number. Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. BT Openreach Engineer - if you can't book a visit try an independent This is how life was back then. these comments are my own and in no way represent any company that i may or may not be linked too. - Providing data governance through all operational teams in order to maintain and improve data quality. He spent 15mins or so trying to fix it, but couldn't so he just walked off the job. We have tried-and-tested processes for large-scale colleague absences to minimise any disruption for our customers, and these were proved during the pandemic.. @bt_uk. Clear a path to the main telephone socket, if you have one. Its hoped the experience gained will be a valuable addition to their CVs and could help secure permanent jobs in the future. A company that was engineering-led is now run by business(wo)men with the resulting chaos. It now says it will pay you the 8 a day adding up to 160 plus the 100 for the missed appointments. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. First, Openreach will send an engineer to assess how much work is needed. Contact BT | Call us or chat online | BT Help There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. @richthestag. We publish our charges in our terms and conditions charges schedule. My dad said we needed the one downstairs which he had already disconnected. Openreach UK Rebranding All its Logos and Engineering Vans Read about our approach to external linking. Engineers from Openreach managed to cut our telephone line while they were working on our road. Contact from abroad. Were responsible for faults caused by fair wear and tear on the BT Network or on equipment covered by a separate maintenance contract. Engineers from Openreach cut the telephone line while working in the street. the home, For It was reported a yesterday (I think). (adsbygoogle = window.adsbygoogle || []).push({}); Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. But opting out of some of these cookies may affect your browsing experience. My Background as a Phone Engineer in Southend. 13h06, I just wanted to provide to the mods and@NeilO. CDM Expert - Asset & Inventory Management - BT - LinkedIn But heres a quick guide to the different installation terms we use, and the average timescales. Answered View answer in the context of this discussion Report post I saw one at a cabinet last Sunday afternoon. My dad is the account holder and trying to contact BT due too the unprofessional engineer and also we need the line downstairs to be working, not upstairs. Talk about pass the buck BT! He is very hard working and does things without needing to be asked. Openreach aims to connect 20. Will, Danny, Nicholas and Vincent pulled out all the stops to fix a lengthy wire damage and get a customer reconnected within 24 hours. If you aren't available, someone over 18 will need to be around. Work wise it's digging holes about 1.5 x 1 M or duct usually no more then 30M. So out of all the frustration the phone problem is fixed and the engineer yesterday who sorted it was brilliant. I was recently working as a service delivery Manager with 10 years' experience in the UK's largest Fiber/copper network provider (BT Openreach) , responsible for the safety and performance of large engineering teams. Thank You). Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 Examples are forced overtime, bullyboy management, and a productivity philosophy which encourages shortcuts. This is in addition to the 1,500 pay award BT paid staff from April, which is the source of the conflict with the CWU and led to eight strike days between July and October. You were left wondering if this was just a temporary fix. Extra construction charges only apply in exceptional circumstances such as where there is more external work required from Openreach than was initially estimated. Technical support. View Vacancy : Openreach Trainee Engineer (BT) - Planit on For ISDN2, ISDN30, PSTN and Broadband lines, well arrange for the fault to be fixed by an engineer between 0800-1800, Mon-Sat, except on UK Public and Bank Holidays. (adsbygoogle = window.adsbygoogle || []).push({}); I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. Response was given fairly soon after initial slection. Jobseekers in Nottingham are hoping valuable experience gained with BTs local network business Openreach will give them a better chance of finding employment in the future. If the work is not complex, they'll carry out all the external work required. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Civil's don't have to give the hrs travel time as you have to start at a yard. Well arrange a convenient appointment when both you and the engineer are available. I know a mod hasn't had a chance to look into this yet so I just wanted to update as I know you guys are busy. Solved: Invisible hole diggers - BT Community - BT Broadband If you're an engineer, that's usually four or five days a week between Monday and Sunday. The CWU general secretary, Dave Ward, said: Since BT Group workers have been forced to take historic strike action in defence of their standard of living, just like in the pandemic, working class people will step up to the plate when employers and politicians fail, and are ready to put need before greed. Automatic compensation: What you need to know - Ofcom Ive talked to customers who have had problems with their Broadband or Telephone Service and just wanted a Telephone Engineer to call and investigate the fault. But it changed its tune when the Observer got involved. If the work is not complex, theyll carry out all the external work required. Sockets becoming damp due to flood, spillage or exposure to high levels of steam. Depending on the provider and package you choose, you might be able to avoid paying for line installation. Work programme gives an insight into life as an Openreach engineer. All depends when your manager wants you I guess. My main focus is to maintain good customer service and do exactly what you want, when you want and try to save you money! Theres no charge for most engineer visits. If you cant change your appointment, chat online or call us and we'll do it for you. Sat and sun are classed as normal days but there is 4 day weeks or even 9 day fortnight. Ring sky told an engineer will come out in the next 48 hrs. business and public sector, Media If you need help email your.problems@observer.co.uk. Engineers from Openreach managed to cut our telephone line while they were working on our road. Theyll aim to do this within 5 working days of you placing your order. Apprenticeships. BT argued that you still received a partial service. . Openreach will then be in touch to arrange when they can complete the work at your premises. @bt_uk. Daniel Mark - Area Manager - Openreach | LinkedIn Send us your details and we'll be in touch as soon as we can. These cookies will be stored in your browser only with your consent. Just click on. If you really need it fixed sooner, you'd need to pay for a higher level of service from Openreach. Equipment is customer owned or rented (but not BT's network) and the fault is the result of external damage or environmental factors like lightning, electrical surges or floods. BT and Openreach workers stage second strike over pay Your contracted to 37.5 hours a week for work which your are field based. Our world-class training programme will teach you how to install and fix phone and broadband connections, from traditional copper networks to cutting-edge fibre optic broadband cables. Compiled by Patrick Collinson. Working at Openreach: Employee Reviews | Indeed.com If so then thats nothing to do with Openreach, theyre not one of their Contractors and wouldnt have organised for one to visit. The re-branding exercise actually started, in a very low-key way, a few short . When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. Necessary cookies are absolutely essential for the website to function properly. Again, no one turned up. Although I would guess your fault will probably be picked up on Monday morning. The installation takes around three hours and the Openreach engineer will need access to your property. Contact Us | Openreach Darlington, United Kingdom. 10. The cookie is used to store the user consent for the cookies in the category "Performance". Yes, please make sure you or someone in your business is available to give the engineer access to your premises. I am seemingly stuck in the 1970s - unable to get a working phone line/broadband from BT.When my broadband failed in mid June, Openreach engineers traced the fault to the local cabinet. This cookie is set by GDPR Cookie Consent plugin. Often, noisy line faults test OK and therefore the advisor tells the end user it must be their own equipment and there will be a charge. Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". business, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Helping families build digital confidence, Tackling the digital divide during lockdown, Supporting small business in the digital economy, Taking a responsible approach to technology, Addressing online harms and illegal content, Digital Impact & Damage to equipment within your premises caused by lightning or power surges. We're 30,400 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses -. Openreach hiring Openreach Engineer - Trainee in London, England 30-03-2021 Work programme gives an insight into life as an Openreach engineer National press office If you have a media enquiry, please contact the External Communications team at Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 BT on Twitter: "@IpsBhoy Sorry to hear this is the case. Openreach own as per usual ,engineers working across the road and our broadband goes down. But you will have heard of BT, BT Broadband and BT Infinity . This cookie is set by GDPR Cookie Consent plugin. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineervisit between 1-6pm Wednesdayand the other stating someone was coming Thursdaymorning. Job Responsibilities: Undertake poling when required Work on A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. When BT decided to install trackers in everyone's vans, forcibly implementing Saturday working and shift patterns, I felt my only . 15 July 2022 BT Group More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. What are the time slots for Openreach engineer appointments? "Where talent is a dwarf, self-esteem is a giant. Arran Huseyin, from Basford in Nottingham said: I found this programme really useful as its given me really good experience and insight into the work of an engineer. The Case of a 6 Year Wait for an Unfinished Openreach FTTP Build; Boss of Liberty Global Slams Openreach's "Desperate" FTTP Price Cuts; Winter 2023 Update on Project Gigabit UK Broadband Rollout; Deutsche Telekom Ponders Future of its 12.5 Percent BT Stake; Openreach UK Rebranding All its Logos and Engineering Vans Ireland, BT Group completes multi-million pound revamp of Belfast HQ, BT Group adds 740 million to economy of Wales, BT Group adds 1.5 billion to Scottish economy, BT Group adds 24 billion to wider UK economy, A partnership built on quality and results, New BT Group hub for 2,500 people opens in Bristol, For The application process - Apprentices - Early careers - BT Sustainability, Northern The Communication Workers Union (CWU),. How quickly can I get Fibre to the Premises (FTTP) installed? Contact BT for help and support with your BT broadband, TV, home phone or mobile. It could be Sky's Openreach account number, for the details that ISPs have given them. If a charge is likely, well let you know. Please only call if you have a letter from the government saying you are high-risk. Job Description: We're looking for Civils/Poling Engineers to join us at an exciting time. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Hey,@zoni23welcome back to the community. Lost or stolen. And once you've got some experience under your belt, there should be opportunities for overtime. Answered by Openreach 28 August 2019 You'll be contracted to 37.5 hours a week. 30-03-2021 However, you may visit "Cookie Settings" to provide a controlled consent. Some modules are disabled because cookies are declined. 'Openreach' Engineer walked out after unable to re - BT Community They will fit a new faceplate on your master phone socket, which is where the broadband cable comes into your house.When positioning your hub, the engineer may need to install new cabling. If you arent available, someone over 18 will need to be around. I've checked with Openreach and they've confirmed an engineer is scheduled to work on the fault today Richard between 8-1 however access is required to the property so . This could be when: We only charge for repair work on a small number of fault reports. Do openreach work bank holidays? - Plusnet Community So we have a line that works upstairs but he has broken the one we want downstairs. I have seen them working on cabs before on a saturday, Broadband Providers since 2005 Aol/O2/Virgin Media/BE/BT. I'm wondering will there be engineers working on a saturday? The cookies is used to store the user consent for the cookies in the category "Necessary". Openreach | LinkedIn Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. This situation is very frustrating and all caused by this engineer and we have been left to try and fix the issue that he has caused. Openreach is a huge division of BT, or British Telecommunications PLC, now known as BT Group. I have a line fault that needs to be fixed. Trying to get your Service Provider to send out a BT Openreach Engineer can be a very stressful, time consuming endurance test. If the work is complex, Openreach will take longer to do all the external work. The strikes will take place on 29 July and 1 August. He took a look and said it was related to the amount of extensions, which we said had been cut down after the fun and games of last year (My previous thread is here & with the help a lot of Neil, a great mod here, we actually got some resolution:https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571). New Phone Installation for Broadband | How Long Does it Take? What's Suitable recruits were initially identified by Jobcentre Plus and invited to an open day and interview. sector, For global & Broadcast. He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. BT. Missed appointments. Normal for Openreach is 5 days a week 7.12hours a day. Theyll need to get in touch with you, so please give us your mobile number for us to share. BT won't send no one out because @SkyHelpTeam are my provider. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. Openreach field engineer at BT Review | RateMyApprenticeship And once you've got some experience under your belt, there should be opportunities for overtime. 2. I was pleased to be able to complete this voluntary placement as its a great way to help get me back into work. Asked 8 September 2022 Management Answered 8 September 2022 Answer See 1 answer Can you do overtime as a wifi engineer straight away,or how long before you can do overtime ? Diploma for Information Technology and Telecommunications Professionals at SCQF Level 5 Employer Name BT Business Type Telecommunications Wage 20,000 Hours Of Work 35 hours Duration 12 months Age Limit 16 - 19 Proposed Start Date September 2018 Related Job Profiles Telecommunications Engineer Closing Date 02/04/2018 Positions Available The transformation of the city centre into a wi-fi hotspot is a key project in our vision of Nottingham as a connected, business friendly city, so its fantastic that the project has also given work placement opportunities in a blue-chip company to some of our residents.. Work programme gives an insight into life as an Openreach engineer But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. Andy Kerr, a CWU deputy general secretary, said: On Friday, BT Group workers took strike action and received overwhelming support from the public. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. [ link to this post] I have a line fault that needs to be fixed. Installation times for Fibre to the Premises (FTTP) can vary, depending on how close the fibre cable is, and whether you already have an Optical Network Termination unit (ONT).