"Warning: Don't Use Trade-In Program" VZW up to no good Verizon trade in for iPhone 13 | MacRumors Forums Stores your username on this computer. Customer Service Rep. 04-23-2023 11:13 AM. Downdetector only reports an incident when the number of problem reports is significantly higher than . This article has been viewed 483,948 times. Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. Verizon is being shady as hell rn. IMPORTANT: Send in only one device per package. * You can also use your credit toward a. Remember my username. I have never been so frustrated and appalled by the lack of customer service of Verizon as I am now. Each time I requested I was feeling more and more panic that I would miss the 30 day deadline. While you "only" qualify for up to an $800 trade-in credit this time around rather than the full $1,000 initially thrown in by Verizon in an attempt to steal T-Mobile's thunder (and subscribers), you can now combine that with a port-in Virtual Prepaid Mastercard worth a maximum of $500 as well. If you went to a cooperate store and traded the phone in at store normally it is activate pretty soon in the system. I am exhausted and frustrated. What's that called in statistics again? Here is what happened to me: I am a new customer and traded-in four Iphones. So I wanna know if anyone else actually got their credit? Press 1 for English, and press 2 to speak with a rep. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Thats what my trade in status said on the app. You need the device ID to do a trade in. Apparently the knee j*rk response from customer service is to justify what is happening and claim there really isnt a problem - even if that means disregarding reality and making things up. Whether they are purposely interfering with the process to discourage successful trade-ins OR they have incompetent systems or customer service reps, EITHER WAY, Verizon needs to fix the problems. Your submission ID is a unique identifier you can use to track your trade-in submission. We have sent a private note to gather more information and work on the solution. I upgraded to the iPhone 13 pro and traded in by iPhone XR. Stop saving old devices; cash them in credit towards a new device instead. He was going to work on it and get back with me in 2 weeks. or put that toward a. device. Get up to $500 when you. I have the same issue, almost a year now with multiple attempts to resolve over hours of chats and phone calls. Follow the steps below to get an estimated value for your device. Why You Should Avoid These Free Offers From Verizon, AT&T and T-Mobile It is common for some problems to be reported throughout the day. Verizon outages reported in the last 24 hours. Use your submission ID or the email address that you used when you first made your trade-in request. Use your own shipping materials and print a label. How to trade in your mobile device | Verizon Customer Support Trade in your old phone - United States - Google Store Help Log into your MyVerizon account and click on the "receipt" link under the My Billing tab. The most popular is because there actually was a problem with the device once it was received. It's super easy and will get you in touch with someone from the executive office at Verizon who actually will LISTEN and has the intellectual ability to UNDERSTAND the issue and has the AUTHORITY to fix it. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Is there really a $35 restocking fee on returned merchandise? Plus get discounts. Yes, Verizon accepts devices with cracked screens, but you won't get as much money for them as you would if it was in good condition. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. They assured me that the 30-day deadline was not a problem, and I would be credited full quoted value once they were received. Which is better (and why). 5 Things To Know Before You Buy a Cell Phone at Costco Wholesale Include your email address to get a message when this question is answered. If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. However, the "damaged" category gets broken down further depending on how you answer certain questions. If you requested shipping materials from us and did not receive the right quantity, contact the trade-in care team. If you're eligible for Instant Credit, and redeeming your trade-in for market value (no promotional value added) the value of your trade-in device can be put toward the cost of your new device. How do I remove my personal information before I send back my device? Avoid calling when you are on the road or have something pending. To learn how rebate deals work, visit our Verizon mobile rebate deals - Phones, tablets, watches FAQs. Yes. Start now. New comments cannot be posted and votes cannot be cast. We are here to help! iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license. iPhone trade-in: How much is your phone worth? Once I concluded sharing my request a second time to assure me my complaint would be shared with the executive management team - they ended the chat - AKA, they hung up on me. I think I'll take under advisement contacting the BBB and FCC. Please, send us a DM, so we can address all your concerns. Have any lingering questions? I just had something similar happen, a Trade-in offer that went from $300 to $24. Go to the Trade-in page to get started or visit our Trade-in Guide for instructions. Thank you for reaching out to us. Trade-In kits not recieved FOUR times - finally I sent with self-printed label - Trade in value credited only a FRACTION of the promised amount, Re: Trade-In kits not recieved FOUR times - finally I sent with self-printed label - Trade in value, Re: Trade-In kits not recieved FOUR times - finally I sent with self-printed label - Trade in value credited only a FRACTION of the promised amount, Re: Trade-In kits not recieved FOUR times - finally I sent with self-printed label, Re: Trade-In kits not recieved FOUR times - credited only a FRACTION of the promised amount, Have a phone you love? vzw_customer_support. Almost anything Verizon sells. By signing up you are agreeing to receive emails according to our privacy policy. I expect my last two bills to be paid for my time and trouble. Clearly I am not alone in this behavior by Verizon based on the number of complaints here and elsewhere. Scan this QR code to download the app now. response bias? If you decide to trade in a device after you've purchased a new one: We don't accept these devices for trade in: For more information, visit our Device Trade-in Program Terms & Conditions. Watch How to find your device ID for more options. The other day, I noticed, they appraised my phone for $142. Level up your tech skills and stay ahead of the curve, A step-by-step guide to talking to Verizon corporate. These. As a consumer myself, I know it's vital to get the proper promotions that are promised. Today, they credited my account with $142. This happens for a variety of reasons. Excludes Verizon Prepaid plans. If you misplaced your shipping materials, visit our Trade-In Tracker. According to plaintiffs George Wise and Barbara Gilbert-Wise, this deal was "purposefully deceptive, false, unconscionable, fraudulent, and also allowed Verizon to be unjustly enriched." Great deal right? Have a phone you love? Go to the Trade-in page to get started or visit our Trade-in Guide for instructions. I've never owned a S5 and definitely sent a S9. Choose from our 5G unlimited plans - all on the same easy-to-manage account. Not a problem. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. You can have someone call me at 9am pst today to discuss. Enter your mobile number. The wait is over the biggest Verizon 5G upgrade campaign ever NOTE: I am turning off AutoPay until this is resolved. On 02/28, Verizon received my trade in of a Galaxy S9+ as part of one of their increased trade promotions, and I was provisionally granted $799.99 in estimated trade-in credit. I selected my old phone, which is a Samsung Galaxy S9 Black 64gb. We understand that you are experiencing an issue with your services. Scan this QR code to download the app now. Trade-in your Apple. Here's clarification on the most common questions. Did you receive any images of your phone? The final solution was submitting a claim to the FCC. Due to inactivity, your session will end in approximately 2 minutes. By using our site, you agree to our. That is a standard industry practice. So, I saw a Verizon deal online where you trade in your old phone and get $800 worth of trade in credit applied to your account. How do I contact Verizon and make them do what I want them to do? The system that issues the value has wrongly assigned that serial number of that device, and this could be a mistake on Samsung's part (reusing or reissuing an old serial) or Verizon's (erroneous data entry or out of date listing) or just a simple software error. Look for an email from us that explains how to prepare, pack and send or bring us each device you're trading in: Check your spam folders if you don't see it. How Does Verizon Trade-in Work:The Pros and Cons - GizmoGrind