Please wait until you received a response of "QUALIFIED" before starting the claim process below. I'm in agreement with your last thought @NOTATALLPLEASED. On December 27, 2020, the Consolidated Appropriations Act, 2021 became law and established an Emergency Broadband Connectivity Fund of $3.2 billion in the United States Treasury to help Americans afford internet service during the pandemic. Yet most of us know this is not true because we have already been accepted into the program. Hello, @user_51243a. I talked to at least 10 people, all nice but glueless. To protect and to reduce fraud, waste, and abuse. Beneficiary and Contributor Audit Program (BCAP), Emergency Broadband Benefit Program (EBBP), Develop Evaluation Criteria & Select Services, Review Your Funding Commitment Letter (FCL), Prepare For Competitive Bidding & Request Services, National Lifeline Accountability Database (NLAD), Representative Accountability Database (RAD), National Lifeline Accountability Database. I told him it was ridiculous because nothing is getting resolved and nothing is different on your end. After a consumer qualifies for Lifeline through the consumer portal, they need to contact a service provider to enroll in the program. I have submitted my complaint with them. I talked to a customer support lady (call 1-855-846-8376) and she filled my xfinity EBB application from her end, instead of me doing it. Good luck! The federal government formed the national Verifier to facilitate the potential Lifeline benefits holder as well as for the EBB program. To watch short video modules on the NV, visit the Videos page. Enter your information exactly as you entered it in the National Verifier. Good luck in your attempts. To improve eligible consumers enrollment experience by providing them a better choice. Unfortunately, we could not completely process your EBB application at this time.. The part of my text above that they edited out was my link to the FCC complaint department. Consumers can fill out the National Verifiers official Lifeline Application FormandHousehold Worksheet(if needed) and mail them to the Lifeline Support Center (address available on the application form). To make corrections, you may need to submit additional documentation to the National Verifier and then re-apply through Xfinity. Print it and fill it up. It is an optional entry, leave it BLANK. I really appreciate you being a member of the Comcast Family! Ive gotten approval thru the national verifier based on dependent info. I called xfinity, they told me that they were having an issue initially and just to reapply. Consumers may also apply to the Lifeline program on their own through the NV consumer portal, or by mail. @sofarsogood Did you fill out all of the information requested? Comcast assured me my EBB was all set. National Verifier (NV) - Universal Service Administrative Company Consumers can sign in to CheckLifeline.orgfrom any computer or mobile device to apply for Lifeline. I'd like to get your account pulled up to see if we can help determine why it denied your application. Emergency Broadband Benefit Program - Universal Service Administrative When I did get thru I was told that I needed to contact the National Verifier program because they were denying the request. It determines whether consumers are eligible for Lifeline. The crucial one is to qualify through the National Verifier. In this program, you will get a 50 dollar monthly discount on the internet, up to 100 dollar purchase discount on tablets, and many more. @ user_tSundy Please send a private message with your name and service address by clicking on the chat icon so I can further assist. This Covid-19 pandemic makes millions of Americans struggling through their livelihood. Download it for free from Google Play or the App Store, or text "APP" to 266278. As of now, the FCC has no set expiration date for the program. Those eligible can enroll in the program by applying online at the EBB website, contacting their broadband provider or by mailing in a printed application form. In an Advisory issued on November 22, 2021, the Office of Inspector General (OIG) of the Federal Communications Commission alerted EBB providers, beneficiaries, and the public to improper and abusive EBB program enrollments made in connection with the USDA National School Lunch Programs Community Eligibility Provision (CEP). No. [ Edited for violating forum guidelines ]. For further assistance with your EBB application, and to speak with the team of representatives who can assist with reviewing your application, please call 1-855-846-8376. I applied through comcast 4 times, I am ALREADY APPROVED THROUGH VERIFIER. (and then some!!) There are a number of ways households may be eligible. What???????? After many fillings, chats and calls with Comcast they finally approved my EBB. In this regard, it uses some programs and people who use those programs as qualification criteria. This is such a headache to deal with this. The one-time discount required a consumer co-payment of more than $10 and less than $50. The FCC Office Of Managing Director and Wireline Competition Bureau announced mitigation measures for Emergency Broadband Benefit Program enrollments based on the Community Eligibility Provision in public notices issued on November 22, 2021. Affordable Connectivity Program (ACP) - AT&T PREPAID | AT&T I probably lost out on a month of the benefit, but I'm happy that it's finally working. The federal government's National Lifeline Eligibility Verifier (National Verifier), managed by Universal Service Administration Company (USAC), is a centralized system that determines Lifeline and EBB program eligibility. Here, the national verifier plays a key role. Did you fill out all of the information requested? So it is trustworthy to receive the benefits through the National verifier process. How do I apply for the Affordable Connectivity Program benefit? . February 26, 2021 - Fact SheetFCC Emergency Broadband Benefit Program Fact Sheet. Consumers in California, Oregon and Texas benefit from state database connections available in their respective states. Free Government Phone Service in VA - Lifeline Cell Phones You can only get one Emergency Broadband Benefit per household, not per person. Here are the steps: I have been denied for about the 5th time, says I have either not verified (I AM VERIFIED!!!!!!!! I was approved in May Nationally and have been trying with Comcast since. Once your eligibility for the program has been approved by the government and you have activated your service on an EBB eligible plan, you have everything you need to enroll. AT&T Offers Low-Cost Broadband to Eligible Customers Can I get more than one EBB Benefit on my wireless account? Apply for a discounted communications service through the Lifeline Just my opinion! We are approved doesn't make sense. Ok, great finally getting somewhere!, Not so fast. So I make ANOTHER phone call to xfinity, had to explain everything again and get transferred to the internet essentials dept. Once you receive confirmation of your enrollment, you could see the Emergency Broadband Benefit credit on your very next bill. Each household can only receive one monthly Affordable Connectivity Program benefit at a time. Good morning, @user_06cc44. I was approved and received an application ID number. So that you can resolve the faults by re-submitting the valid documents. The system will also recertify Lifeline subscribers annually. Your household income is at or below 200% of the Federal Poverty Guidelines. But just the same denial email over and over again. I applied in the very beginning to the national verifier and was approved. I have the information that Lifeline game to give to comcast, name, address and application ID in order to look me up but nobody asks for this at comcast nor is it asked for when submitting the application with comcast. Please let me know if you are able to touch base with them or have additional concerns. The National Verifier (NV) is Lifeline's centralized application system. Email received saying to apply national verifier before apply Xfinity. How long will it take to get a response from the National Verifier? @user_c1d1da Thank you for your comments on your personal experience. In the Consolidated Appropriations Act of 2021, Congress appropriated $3.2 billion to the FCC to help low-income households pay for broadband service and connected internet devices. Then, mysteriously, an agent made the change over the phone. I am not very hopeful. Apply for Internet Essentials at internetessentials.com or call 855-8-INTERNET. For EBB Program National Verifier you can email EBBHelp@usac.org or call for assistance at (833) 511-0311." Required Documents for National Verifier EBB Program. [Edited: "Inflammatory"]. I wasn't verified by National Verifier; Not true as I have the proof and Application ID from National Verifier. Lifeline Assistance | C Spire Wireless Any substantial job loss since February 29, 2020, or got a furlough notice. He says that they told him to reapply for me..what?? AT&T does not determine eligibility. WARNING: If you have not applied yet through the EBB national verifier, DO NOT ENTER YOUR MIDDLE NAME on the EBB application. Title: EBB Application Process.pdf The Verifier is intended to be a one-stop shop to verify consumer eligibility for the EBB based on their participation in a different federal program. For example, if you are already receiving assistance for your wireless service, you cannot receive ACP assistance for your internet plan too. The National Verifier is designed to nominate the households for EBB. Click here to complete your application with the National Verifier. For customers who are eligible for the ACP benefit, there are many good reasons to choose an internet plan from AT&T. Keep good notes and records. I don't know what else to do. If a household member lives on federally recognized Tribal Lands: Bureau of Indian Affairsgeneral assistance; Tribally administered Temporary Assistance for Needy Families; Head Start (for thosehouseholdsmeeting its income qualifying standard); or the Food Distribution Program on Indian Reservations. They said it would not be applied until my next month's bill. And then submit an application with Comcast. EBB errors | Xfinity Community Forum For purposes of applying for the Affordable Connectivity Program, how is household defined? Then re-submit your enrollment application . I called comcast and they were unable to help me and referred me back to Lifeline. They are obviously avoiding implementing the credit. NV Only Accounts:Sales associates who use the National Verifier but do not need NLAD access can receive NV Only accounts. Ensure you have received an approval status . By providing a copy of the National Verifier confirmation page, a copy of the National Verifier application and completing this form, you acknowledge that you are eligible to . I told him, it wasn't only not necessary but not possible and that there is no problem on their end. We want to ensure everything goes smoothly for our customers when applying, and I apologize for the issues you've faced while attempting to get the discount applied. How do I know if I qualify for the Affordable Connectivity Program? First Name Middle Name Last Name Date of Birth ID Type Select an option Remove item Last 4 SSN Tribal Id Application ID AT&T Prepaid Wireless Number Confirm AT&T Prepaid Wireless Number Sign in using the applicable National Lifeline Accountability Database (NLAD) or National Verifier-only credentials. The Major Obstacle Preventing Americans from Getting the Emergency I know you mentioned calling two different numbers, was this one of them? I had already checked that several times myself to be sure that everything was the same on the National Verifier and Xfinity, but ok..I verified it. FCC specified three goals for the national verifier to perform the eligibility verification properly. If the transition from the EBB to the ACP will cause your out-of-pocket costs to increase (as a result of the reduced monthly benefit amount, from $50 to $30), contact your provider to choose . This seems to be a major issue. So I started over and I was "assured" that this time it would show up. Just awful. At least one person in the household has received a Federal Pell Grant in the current award year. Don't expect miracles but at least your names will match up. Each National Verifier user must have their own login credentials. The only way I was able to speak to a Comcast rep was to select an option that was not correct to my needs. PDF ALERT FCC Establishes Framework for $3.2 Billion Emergency Broadband Comcast on the other hand is under the impression that their automated phone system handles everything for them and you apparently never have a need to speak directly to a living human. So there is light at the end of the tunnel. Eligible households will get up to a $50 benefit on their eligible mobile broadband service. A household is eligible if one member of the household meets one of the following criteria: Hello @ComcastLizzy I have entered EXACTLY the same information as I had given to National Verifier. I received that dreaded letter from Xfinity also. AT&T PREPAID does not determine eligibility for ACP. However, eligible customers can still receive Access from AT&T even if they choose to apply their ACP benefit to their wireless service by applying with AT&T for the. How to Use NV. and that all information you provided is accurate. Home - AT&T ACP Program USAC will not review all applications that require additional documentation in the staging environment. Participants on qualified tribal land will still receive $75 per month in the new version of the program. It took several calls to even speak to a human which is typical for Comcast. The information you should provide during the application process are: If you are already Lifeline eligible then prepare those supporting documents. if living on qualifying Tribal lands. Additional Information. 2. Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. USAC encourages consumers to write incapital lettersandblack ink. Did you get her issue resolved about being qualified with national verifier having an application I'd and Xfinity failed me also! Nearly an hour later, I finally hang up and now I wait another 24-48 hours for another rejection, and I don't see how it will be any different since absolutely nothing different was done to resolve it. I tried this number & it was automated run-around. The ACP is a government program that provides a benefit for. Then, check your eligibility for the ACP by completing the ACP application using your Xfinity ID. It determines whether consumers are eligible for Lifeline. my son and my application kept getting denied through Comcast because they were saying I either had to apply with the national verifier, my application with the national verifier is over 90 days, or I have the EBB benefit through another . I have called several times and pressed different numbers each time in the hope that I fill finally get transferred to a live person, no such luck. The easiest way to manage and troubleshoot your Xfinity experience is with the Xfinity app! First, youll need to apply with the federal government at, The federal governments National Lifeline Eligibility Verifier (National Verifier), managed by Universal Service Administration Company (USAC), is a centralized system that determines Lifeline and EBB program eligibility. The ACP effective start date is December 31, 2021. ), I am not underage,(I AM 65!!!!!!! You can, Each eligible household may only apply the monthly ACP benefit to one service at a time. Detailed instructions, including mock data that will create specific results, are available in the National Verifier Staging User Guide. The Emergency Broadband benefit is a temporary federal program that lowers the monthly cost of broadband service to eligible households during the COVID-19 public health emergency. The Emergency Broadband Benefit (EBB) Program provides customers a credit toward their broadband service rates of up to $50.00 if they meet eligibility requirements. Ironically, I get better response from the government than Comcast! How long will the Affordable Connectivity Program last? On December 31, 2021, all EBB Program participating providers were transitioned to ACP participating providers. Hello and thank you! Without crossing this one you will not be able to get the broadband internet benefits. After the system approves an eligible consumer, enroll them in NLAD. The consumer must complete all pages (except page 7, Agent Information*), initial each certification, and sign the form. Affordable Connectivity Program (ACP) | Cricket Wireless The Low Income Home Energy Assistance Program, Temporary Assistance for Needy Families or National School Lunch Program's free school lunch, you need to call 1 800 VERIZON 1.800.837.4966 and request a New York State Program Lifeline application. Emergency Broadband Benefit Program | Xfinity Community Forum I agree, the phone number is useless. This is such a headache to deal with this. This account type is created in NLAD and is called the ETC Agent role, giving users the ability to help consumers apply through the National Verifier portal. To apply for the Affordable Connectivity Program, you can access the National Verifier by visiting affordableconnectivity.gov or calling 877.384.2575 and requesting an application be mailed to you. 1-855-846-8376. After you complete the application, you'll need to return it with official documentation to the . I have resubmitted the Comcast EBB application several times and I get the same rejection email. In case the system cannot automatically verify the consumers eligibility, USAC recommends including the following items with the Application Form: A Lifeline Support Center agent will review the application and send the consumer an eligibility decision via U.S. mail. Thank you for applying for the temporary Federal Emergency Broadband Benefit program through Xfinity. They need to prove their identity. Can I speak to a human that can assist in resolving this matter? Experienced a substantial loss of income since February 29, 2020, and the household had a total income in 2020 below $99,000 for single filers and $198,000 for joint filers. PDF Verifier from any computer or rovider's FC p lyOnline the National Guess what isn't on there? I am waiting to be rejected again on my 2nd attempt prior to getting my name updated before trying to sign up a 3rd time thru Comcast. Hello, @user_2b2197. Affordable Connectivity Program (ACP) Error Message FAQs If I already receive the EBB benefit on service from another provider, how do I transfer my EBB program benefit? The transition period ended on February 28. To request a manual review, email Lifeline Program with the application ID and desired result scenario (e.g., approve or reject this error) for each mock application. What is the problem here. *Terms, conditions & restrs apply.