Except as provided in these Conditions, we shall not be liable to you or any third party for any loss, damage, liability, cost or expense suffered by you or any third party as a result of any alteration, cancellation or withdrawal of any Service by us, or any delay to any Service, or termination of any Service. We will not be obliged to make any amendments to an E-Ticket or M-Ticket after booking, except where you can provide evidence (which we consider to be satisfactory in the circumstances) in order to demonstrate that an error was due to our fault or technical error. We use your sign-up to provide content in the ways you've consented to and improve our understanding of you. The number 77 bus between Walsall and Sutton Coldfield: Most journeys will run between Sutton Coldfield and Streetly (Hardwick Arms) only and will no longer serve Walsall. If you are allowed to make an amendment to your Ticket and you do so, then this shall constitute an amendment to our contract with you. National Express West Midlands is changing its timetables from Sunday, December 5. National Express bus drivers and engineers in the West Midlands, organised in Unite the Union, have won an astonishing 16.2% pay deal, after waging an all-out strike in defiance of management intimidation and union busting. Where such transport involves air travel we recommend you allow at least 180 minutes between the Service scheduled arrival time and your flight departure time or such longer period as may be recommended by your airline or the airport from which you are travelling and you should contact the airline you are flying with and the airport you are flying from to confirm if a longer period is recommended. Report anti-social behaviour on public transport, Report a problem with a bus stop or park and ride, your train is delayed by more than 15 minutes, you don't need your season ticket anymore, you have Swift pay as you go credit you don't need, you leave your train season ticket at home and have to buy a daily ticket, Direct Debit tickets - unless your train is delayed, tickets you've bought on the bus, train or tram for travel on the day, bus or nNetwork season tickets valid for less than 4 weeks, West Midlands Combined Authority Corporate Travel Scheme - call 0345 303 6760, National Express Corporate Travel Scheme - call 0121 254 6363, a covering letter with your name and address, valid for 7 days and has at least 3 days left on it, valid for longer than 7 days and has at least 7 days left on it. NX West Midlands. Youll get 90% of the remaining amount. Does anyone know an A/A* essay structure RS 10/15 makers? HOW TO MAKE A PAYMENT. Entry refusal on a bus by driver. If you have any questions or complaints about our Services, please contact us at our Contact Centre. If the select your seat option is not available on the new Service you will be entitled to a refund of your seat reservation fee in accordance with Conditions 9 and 10. fail to produce your Ticket for inspection when asked at any point during your Journey; do not have sufficient battery or signal on your mobile phone or other electronic device to display your E-Ticket (if you have not printed this) or M-Ticket when asked at any point during your Journey. If we cancel your Ticket, and/or refuse to carry you on any of our Services, due to your breach of any of these Conditions and/or any Special Conditions that apply to your Ticket, we will have no obligation to refund the fare nor any other liability to you. Now you can enjoy convenient local bus travel when you arrive in Birmingham and take advantage of great offers too at www.nxbus.co.uk. Children aged under the age of 2, must be accompanied by an adult aged 18 or over. Failure to do so, may result in the full adult fare being charged. We will only be liable for any loss of or damage to your Luggage or other items of property caused by our failure to use such reasonable care and such liability will be subject to Condition 9.4. To get a refund on multi-day tickets, you must have at least 5 day tickets remaining on the card. (c) Wheelchairs, mobility scooters and pushchairs: Folding wheelchairs, dismantled mobility scooters and folding pushchairs/buggies will be carried free of charge in the hold where these comply with Condition 7.2 or, in the case of buggies/pushchairs, they do not exceed 20kg in weight. Calls to this number are charged at local rate. 87 Route: Schedules, Stops & Maps - Birmingham (Updated) If you have purchased your Ticket in conjunction with a discount card, you must take the discount card with you whenever you travel on a Service, and you must produce it with your Ticket for inspection when asked. (b) Excess or Outsized Luggage: We shall have no obligation to carry Luggage in excess of the permitted amount or size or which doesnt fit into a standard luggage shape (including for example only, sports equipment such as surfboards, skis and fold-up bikes, tents and musical instruments) but we may, at our entire discretion, agree to carry additional pieces of hold Luggage, or outsized items, subject always to space being available and on payment of a charge for each extra or outsized piece. (e) If we agree to carry any particular Luggage or other item of property on any Journey this does not mean that we have agreed to carry that Luggage or other item of property on any subsequent Journey you make, unless it is Luggage that is free of charge. We do recommend that customers pre-book as this will help us ensure that you and your assistance dog/animal get a seat and that your assistance dog/animal has enough space for the duration of the journey. To see a list of accessible coach routes please clickhere. Check your Swift Card number before asking for a refund. The Student Room and The Uni Guide are both part of The Student Room Group. The refund wont be the exact amount left on your pass. You must also make sure you do not leave any of your Luggage or other items of property unattended at any time, including at any Station and including your hand Luggage whilst on a Coach. Here is a listing of all currently active bus routes. (c) Young persons over the age of two: Young persons over the age of two do not qualify for a Child Ticket and will be required to purchase an adult Ticket. If a Ticket is defaced, damaged or tampered with, or lost, it may not be valid for travel. Youll need to provide: You can only get 2 of these refunds per year. Bus station travel shops are to close. This also applies to passengers travelling in wheelchairs. If you have any doubts about whether we will carry any particular item, you should obtain our written confirmation before purchasing your Ticket and bring this with you when you travel. (f) Getting the Luggage onto and off of a Service: On Services (excluding European Services) Drivers will load and unload your Luggage which is placed in the hold on to and off of Coaches but may request your assistance in loading any oversized or heavy or fragile items of Luggage. (b) If you purchase an E-Ticket online or from one our Ticket Machines, it is your responsibility to check the details to ensure that they are correct on the screen before payment is made and on your booking confirmation once received. Service 6 will still run directly between Sutton Coldfield and Walsall. If you do not have your Notice please contact Customer Services using the Contact Us form. (e) Cancelling or changing your pre-selected seat: (f) Our right to change your pre-selected seat: (g) Special assistance passengers: We will endeavour to provide a seat that is appropriate to the needs of any passengers requiring special assistance at no additional charge to the Ticket fare. To assist you through the steps in the following payment process, you will need the Notice that has been issued to you. (b) Travel in a Coach seat: For passengers who can transfer from their wheelchair to the Coach seat, we can transport lightweight manual wheelchairs where they can be safely stowed in the luggage hold of the Coach, which will be the case where they can be folded down and weigh less than 20kgs. Call Swift Support on 0345 075 6006 to apply for a refund. For the avoidance of doubt, we will not be responsible for such additional costs or losses where caused by Circumstances Beyond Our Reasonable Control or any reason as a result of or in contemplation of Brexit. Where such transport involves coach travel provided by third parties we recommend that you allow at least 90 minutes between the Service scheduled arrival time and the scheduled departure time of the third party coach. You will need to ensure that your Ticket is valid for the entirety of your Journey(s). Therapeutic Times with Persephone and Pals! We agree to carry you and your Luggage on the Journey permitted by your Ticket, on and subject to these Conditions and any Special Conditions applicable to your Ticket. We therefore recommend that a passenger wishing to transfer from their wheelchair to a Coach seat makes a booking at least 36 hours in advance of travel, through our Assisted Travel Helpline on 03717 81 81 81 (lines open 8am - 10pm 7 days a week) or using another contact method listed in our Disabled Code of Practice, to allow us to check that your wheelchair (and ancillary equipment if applicable) is safe for stowage in the luggage hold and, if you want to use the wheelchair lift, that the stops that you wish to use are accessible stops at which the wheelchair lift can be deployed and that you can be lifted by the wheelchair lift while in your wheelchair. You must check the departure location and times shown on the Ticket as it is your responsibility to arrive at the correct departure point by no later than required under Condition 6.6. (c) We will not be liable to you in respect of prohibited items: If you take any prohibited items of property onto any Coach or into any Station, we shall not be liable for any loss or damage occurring to such items for any reason whatsoever, including our removal of such items. (b) If you are travelling with a valid seat belt exemption certificate, you do not have to wear a seatbelt but you will not be permitted to be seated in any of the front seats of the Coach for your own, our employees and other passengers safety. We may at our discretion replace your Ticket in such circumstances; provided that we can confirm that it is still valid and subject to Condition 6.3. These General Conditions of Carriage, as amended from time to time, (Conditions) apply to all Services (as defined in these Conditions) and set out your rights and duties as a customer. You must allow plenty of time for a Service to arrive in time to connect with any of our other Services or services provided by third parties. To see a list of accessible coach stops please click here. If you are a customer with a enquiry about using our services, please use the contact points listed above. We are not obliged to carry any of the following items, and you may not bring them onto any Coach or into any Station without our permission: (i)weapons (other than recognised articles of faith which must be sheathed, secured and worn underneath clothing at all times). If you cannot see the select your seat option as part of your booking process that means that this option either is not available on the Service you are booking to travel on or is not available on the sales channel you are using. (ii) make suitable alternative arrangements to carry you to your destination by another mode of transport as we consider appropriate and if you have reserved a seat and the reserve a seat option is not available on the alternative transport refund your seat reservation fee. If you are boarding or alighting a Coach at any of these stops, you will only be permitted to bring hand Luggage onto the Coach. Commuters, students, schoolchildren, shoppers, people needing to get to hospital and medical appointments and others could struggle getting to where they need to be. (b) If you wish to amend your Ticket: Please refer to Condition 3.5. (a) Travel without a valid Ticket: You will be considered not to be travelling with a valid Ticket if you: For the avoidance of doubt, this is a non-exhaustive list of circumstances in which you will be considered to have travelled without a valid Ticket as other circumstances may also show this to be the case. If we change your Service after you booked your Ticket and pre-selected your seat, you will have the opportunity to select a seat on the new Service provided that the select your seat option is available on the new Service. If you pre-purchase excess Luggage or outsized items and there is insufficient space to take the Luggage or outsized items, you will have to wait for the next Service with available seats where priority to board will be given to you over customers without reservations. Items may include but not limited to; liquids, perishable foods and animal remains and or vegetation. (g) Effect of refund: If we give you a refund, your Ticket will be cancelled and we shall have no further obligation to carry you on any Service with that Ticket. In such circumstances, we will endeavour to notify you of the alteration, delay, withdrawal or termination of the Service, and of any substitute or alternative Service, as soon as reasonably practicable. National Express West Midlands - Home | Facebook Your Local Police; Birmingham LPA; Coventry LPA; . Something went wrong, please try again later. Make a Payment | IRCAS National Express is the market leader in the West Midlands . X4 (Birmingham) is operational during everyday. (b) Effect of travelling without a valid Ticket: We will not allow you to board a Service if you do not have a valid Ticket, or if you fail to purchase one from the driver of the Coach (subject to availability of a seat for your entire Journey). You may still use the toilet facilities onboard the Coach but must refit your seatbelt immediately upon returning to your seat. And to ensure you get in touch with the right person to help you we have provided contact details for all our main businesses. The goalkeeper could only push away the forward's low strike and Fernandes beat Moreno to turn home the loose ball. (iii) Use mobile phones and other electronic devices considerately on all Coaches and in any Station. (a) a reference to the singular shall include the plural and vice versa; (b) a reference to a statute or statutory provision is a reference to it as amended, replaced or re-enacted from time to time. If you are a customer with a enquiry about using our services, please use the contact points listed above. He said the main factor impacting the shortage of drivers was delays . Save with National Express West Midlands | National Express Make sure you supply all the information necessary to ensure that your appeal is assessed correctly. You will need to make a reservation for a specific Service in accordance with Condition 5 if you want to ensure that there is a seat available on the return Service on which you want to travel. (d) Storage of Luggage: All Luggage, other than hand Luggage, must be stored in the hold or other storage compartment on the Coach and not in the passenger compartment of the Coach. Labour left abandons Diane Abbott in antisemitism row, Keele University A104 2023 Entry (Health Foundation Yr) Applicants and Offer Holders. We will not be obliged to carry any Luggage which has not been properly labelled. Carriage and assistance of wheelchair users & users of mobility scooters is provided in accordance with our published code of conduct, titled Disabled Code of Practice which is available upon request from our Assisted Travel Helpline or at www.nationalexpress.com. Since the Enviro400EVs entered service in mid-2020, a great deal of learning has been drawn from them. If travelling unaccompanied using a Child Ticket, you may be asked to present valid proof of age at the point of boarding or at any point during your Journey(s). Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers. And our buses open their doors every two minutes on average.". (a) Food and drink: You are more than welcome to bring your own drinks (with a lid, if they are hot) and cold food. National Express Group PLCNational Express HouseMill LaneDigbethBirminghamB5 6DDRegistered No: 2590560. National Express Group PLC is a company registered in England and Wales, whose registered office is National Express House, Birmingham Coach Station, Mill Lane, Digbeth, Birmingham, B5 6DD. If you can't find your journey or it includes a connection please use our journey planner to see full details and book. If you travel with a Ticket that has been tampered with, it will be treated as invalid and you will be considered to have travelled without a valid Ticket. The number 46 bus between Northfield and QE hospital: The frequency of the 46 will be reduced to hourly between QE hospital and Hawkesley. Bruno Fernandes strike boosts Man Utd's top-four hopes and ends Aston Get a refund or compensation | Transport for West Midlands - TfWM Young persons aged 16 or 17 years can travel alone on European services but only if they have a letter of authority from a parent or guardian. If you amend the times or dates of for the Journey(s) permitted by your Ticket as permitted under these Conditions or any Special Conditions applicable to your Ticket, you shall not be entitled to any refund of the seat reservation fee but you may, subject to availability and online only at www.nationalexpress.com/myticket, be able to amend your pre-selected seat to apply to your amended Journey(s) for no additional fee provided that the select your seat option is also available on the Service(s) performing that/those Journey(s). Modern slavery statement. 1 | Acocks Green Village - Five Ways (via Springfield, Moseley & Edgbaston Cricket Ground) 1 | Dudley - Tettenhall Wood (via Sedgley & Wolverhampton) 1S | Solihull - King Edwards High School (School service - available to the general public) 2 | Warstones - Bushbury Hill (via Penn . In these Conditions, the following words shall have the following meanings: Brexit means the UK leaving the European Union; Child Ticket means a ticket for travel on a Service for a child who qualifies for a discounted fare in accordance with Condition 4.3 or Condition 4.4 (as applicable); Circumstances Beyond Our Reasonable Control means any circumstances which have an impact on our (or any Partner Operators) ability to provide the Services in accordance with these Conditions or any applicable Special Conditions, which are beyond our reasonable control, which shall include (without limit): war or threat of war, terrorism or threats of terrorism, riot or local disturbance or unrest, accidents or other incidents on or affecting roads, adverse weather conditions, fire and/or damage at a Station, unplanned fire alarm or other evacuation of a Station, actions by or compliance with the requests or recommendations of the Police, HM Customs or any other Governmental or Law Enforcement authority, vandalism, cyber-attack, unforeseen traffic delays or congestion, road works, strike/industrial action, problems or delays caused by other customers or passengers, breakdown or technical problems with a Coach (where not caused by our fault or negligence), pandemic or epidemic viruses or illnesses of any description,bankruptcy, insolvency or cessation of trade of any Partner Operator or other supplier used by us and any circumstances that we reasonably consider could affect passenger safety; Coach means the coach, bus or other passenger carrying vehicle or other means of passenger transport provided by us, or any other carrier, on which you are travelling in respect of a Service; Contract means the contract between us and you for the supply of the Service, which shall be in accordance with these Conditions and any Special Conditions which apply to your Ticket; E-Ticket means a Ticket which can be purchased online, on our mobile app, over the telephone from our contact centre, or through one of our authorised ticket agents and which will be sent to you by e-mail. For the safety and comfort of all customers, no alcohol or hot food is permitted on our coaches. Any claims in respect of damaged Luggage or other items of property must be received by us as soon as possible after the date you discover the damage to the Luggage or other items of property and, in any case, within 28 days of the date of your Journey. (edited 10 years ago) Reply 3 10 years ago A 20 National Express West Midlands closely monitors its 29 BYD ADL zero-emission buses, including for energy consumption and driving style. If you bought a season ticket on Direct Debit and dont need it anymore, you can cancel the Direct Debit online instead of asking for a refund. (b) Prohibited behaviour: You must ensure that you do not: (i) Behave in a way that is, or is perceived to be, abusive or threatening to any person or otherwise in a disorderly way; (ii) Conduct yourself in a way which does or may endanger yourself or any other person; (iii) Obstruct or interfere with any driver or other crew on a Coach, or any National Express representative, in the performance of their duties or fail to comply with their instructions; (iv) Behave in a manner which causes discomfort, inconvenience, danger, damage or injury to any other person or to property on board any Coach or at any Station or to any Coach or Station; (v) Obstruct or allow any of your Luggage to obstruct any aisle or emergency exit on any Coach; (vi) Play any music players, musical instruments or electronic devices that are audible and distracting or annoying to any person on any Coach, or which interfere with, or render less audible, any public address system or other equipment; (vii) Take onto any Coach, or into any Station, any alcoholic drinks or drugs (other than medicines) for the purpose of consuming them, or consume them on any Coach or in any Station; (viii) Board any Coach whilst under the influence of alcoholic drinks or drugs (other than medicines); (ix) Smoke (including substitute smoking materials such as electronic cigarettes) onboard any Coach or at any Station; (x) Board any Coach whilst you are seriously ill or suffering from any serious contagious illness; or. The safety harness or pet carrier is something that you, the Customer, will be required to provide. Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 or over. However, if you wish to book travel on the day or otherwise within 36 hours of travel, we will make reasonable efforts to carry out these checks on the day or within any advance notice period provided. For service updates and diversions follow us on twitter. Birmingham, UK If you want to use the wheelchair lift, we also need to check that the stops at which you wish to board and alight the Coach are accessible stops at which the wheelchair lift can be deployed and that the combined weight of you and your wheelchair is capable of being lifted by the wheelchair lift. The Met Office recorded a . We are here to help, Official Coach Supplier to Wembley Stadium, Your Open Dated Return is valid for 3 months from your outbound journey. If you do travel on any Service without a valid Ticket, you must leave the Service when asked, and we will be entitled to remove you from the Coach if you refuse, unless you immediately purchase a valid Ticket for your entire Journey (subject to availability of a seat for your entire Journey) and you pay: (i) the applicable fare as specified by the driver of the Coach or any National Express representative for the Journey which you are making; plus. Furthermore, we reserve the right to refuse travel, either on a one-off or permanent basis, to anyone who has failed to comply with this Condition 12 or who we consider to be a nuisance or danger to our passengers, customers, drivers or National Express Representatives. We are adding in buses and drivers to improve reliability, especially at school times. BUS USERS across Coventry will be among those affected as National Express West Midlands bus drivers start an indefinite strike from today (Monday, March 20). (a) You may not board or leave a Service except at the start, or finish, point of your Journey, save for any mid Journey breaks and ill health breaks permitted under Conditions 6.10 above or Condition 6.12 below, or unless permitted by Condition 6.11(c) below. (a) You must wear the seatbelt provided at all times whilst seated on the Coach during a Journey (as this is required by law and for your own and others safety). 1-50. Wolverhampton bus station holding open day this weekend | Express & Star Q5:Write a short story about a lonely and isolated place, any tips for improvement? This does not apply to E-Tickets or M-Tickets. Ticket terms & conditions. We reserve the right to change your pre-selected seat for operational, safety or security reasons (which may include, without limit, to enable us to accommodate any disabled passengers or if you have a seatbelt exemption) at any time, including before or after boarding a Service or during your Journey. Superficially, the deal that these workers rejected seemed very good. Alternatively, you can write to us at Customer Relations, National Express House, Mill Lane, Digbeth, Birmingham B5 6DD or via any other advertised address for the purpose. Please read these Conditions (along with any Special Conditions that apply to your ticket) carefully before you purchase a ticket to travel on our coach services. Customers will be permitted to pool their individual allowances if they are travelling in a group or as a family, but they must be travelling on the same Ticket. (e) Care of Luggage: Except for any Luggage stored in the hold of a Coach, you must also look after your Luggage and other items of property at all times during your Journey. The Student Room and The Uni Guide are trading names of The Student Room Group Ltd. Register Number: 04666380 (England and Wales), VAT No. Your Ticket is a record of our agreement to carry you or to arrange for your carriage on a Service. We will carry your Luggage on and subject to these Conditions and any applicable Special Conditions. (a) If your Ticket was issued to you in person or by post, then you should check your Ticket as soon as you receive it and bring any errors immediately to the attention of the person who issued the Ticket to you. Three donation days, held at Edgbaston to take in new and nearly new donations of gifts and books, are now ended. If you fail to produce the discount card you will be required to pay the applicable fare payable for the Journey(s) permitted by your Ticket without the discount. This also applies even if you have reserved one of the front seats and you will not be entitled to a refund of any fee paid for reserving such seat. To do so, you must reserve a place on the particular Service at least 10 minutes in advance of that Services departure time through our website at My Account, at a coach station or through our Customer Service Centre. We are not a party to any such contractual relationship. Each Penalty Fare Notice should have its own appeal. Unaccompanied children will not be carried. You must make Your Ticket and any such reservation number available for inspection by the driver of your Coach or any National Express representative at any time they request. (sms or chat based messages are not permissible). (c) Paid Tickets: You are only entitled to a refund if you have paid for the Ticket which is being refunded. Under this system customers simply tap their card each time they get on a bus. If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel. Please visit our careers website for more information Need to speak to someone? Striking bus drivers in the West Midlands have voted in favour of accepting a 16.2% pay deal. Bus. Media. If they are travelling in a wheelchair or require assistance, please call our Assisted Travel Helpline. If you fail to comply with this Condition 12, we shall be entitled to restrain you, remove you from any Coach or Station owned or managed by us, refuse you further carriage, cancel your Ticket without refund and take any other measures as we consider necessary, including to involve the police if we consider that there are any security or safety issues. Children under 14 cannot travel alone unless accompanied by an adult (16+). (c) any other documents required by the law of the countries concerned. See why over 1.5 million users trust Moovit as the best public transport app. We will determine whether your appeal will be upheld or not. (b) Connections with transport provided by third parties: You must allow plenty of time for a Service to arrive in time to connect with transport provided by third parties on which you are planning to travel.