You can only report a missed collection after 6pm on collection day and up to two days after your collection day. the author immediately by replying to this email. Veolia, come (or dont come) when they choose anyway. Thank you. Yours sincerely, Find out how to start or renew a garden waste collection. 2.3. From building control to bin replacements: putting user-centred design I attach above a spreadsheet showing the information you have requested. ------------------------------------------------------------------- If you are not content with the outcome of the Internal Review, you have ISO certification confirms a management system, manufacturing process, service, or documentation procedure meets the requirements for standardisation and quality assurance. I understand that under the Freedom of Information Act the data should have been provided within 20 working days of the request being made. Bin Location (Lat / Long coordinates) us responding to your request. after 4.30pm will be deemed to be served on us the next business day. Thank you for your response to my FOI request from 2nd August, and the data that you have provided today. I am undertaking some research into usage of Bigbelly bins. please communicate with us only by email and not by post. Download Find out how to start or renew a garden waste collection. Bins ordered will be delivered within 10 working days (Monday-Saturday). The The bin(s) remains the property of the Council at all times. They can help with advice and some assistance to enable people to get back into some employment. We collect all types of waste in Croydon. Manage your bins - Croydon Council Before you make a complaint about particular crew members, please stop to think about what it might mean for that person. Please use this web site address to view the council's e-mail disclaimer - We can work around access times to arrange collections at convenient times. The percentage of waste recycled in the borough has risen consistently, reaching an impressive 44% in 2011. For more information on rubbish and recycling service, visit the council website. Warlingham Car Boot Sales dates 2023 - starting May 1, Police arrest four men in connection with Mitcham shooting, M&S announces Purley Way store opening date as Apr 27, Walk 'n Talk Croydon, Coombe Woods, Tues from May, Demolition shows how council's planners have no 'red lines'. There probably were a number of options that could have been considered and would have improved the situation I suspect though that many of those would be impractical at this stage. Presentation. No waiver by the Council of any breach of these Terms and Conditions by the Resident(s) shall be considered as a waiver of any subsequent breach of the same or any other provision. 14.2. any business day between the hours of 9am and 4.30pm. This may exclude some flats or where access is difficult i.e. Bin "Fullness" reading at time of collection (if available). Still impossible to access green waste via Veolia though. has misdirected this e-mail; you must not use, disclose, copy, print or You can join the scheme at any time during the year and will receive the Services for 12 Months equating to 26 fortnightly garden waste collections. provided additional information in answer to the issues raised in your A range of two and four-wheel bins are available to store all sorts of waste on your premises. Waste Management Croydon - Disposal, Recycling, Collections So far I have only received a single response on 8th September stating that they will chase up the service for the data. Croydon Council. Business Wastes recycling service processes all kinds of recycling, including cardboard, plastic, paper, glass, wood, biomass, garden waste, soil, scrap metal and WEEE (electrical waste such as appliances). Before the Council begins to provide the chargeable garden waste Service, you may cancel your Application within 14 days of making payment. The fees (Fees) for the Services are set out on the Councils website and will be reviewed annually. Is the Business Waste customer care team based in the UK? Established in 2008. 8 Mint walk Thank you for your request for information that was received on2 August We collect food organics garden organics (FOGO) bins fortnightly on your garbage collection day, every alternate week to your recycling bin. Legal team, Internal review acknowledgement letter Hooker.docx, 282K Yet to see any evidence of customer service at any level. If you report this, Veolia will eventually repair them. Disclaimer: This message and any reply that you make will be published on the internet. Meanwhile, since 2013 the local council has applied a compulsory recycling policy to households in the borough, with residents not following the strict regulations at risk of an 80 on the spot penalty. The council describes these as improvements. I have been chatting to the councillor Danielle about this so I know she is aware. Yes, we provide all bins, bags, and containers for your waste free of charge you just pay for collection. The bin(s) must not be removed from the premises stated on the application to the scheme unless removed by, or with the authority of the Council. View as HTML. I note that it is now 5 weeks later, and have not had any update to this request. Can I add an additional bin to my service? A Waste and Recycling Page page will then appear listing all your bins, the last and next date of their collection. Contact us today if you want to change your waste collections. A page has been set up where residents can simply enter their post code,. Visit our page here. That same year the borough was ranked the sixth best in London for recycling, according to the Department for Environment, Food and Rural Affairs league table. Is what has happened so bad that you want that person to lose their job? have been taken to ensure that no viruses are present. Any reports of missed collection reported outside of these times will not be collected. Installation date Garden waste service - Reigate and Banstead Constantly week in week out right now I try to dispose of my rubbish and/or recycling in the communal bins for our flats only to find the existing recycling/rubbish from the previous week full up and not collected meaning Im having to hold on to my recycling until the bins are actually emptied(!) In your request for an Internal Review dated, 10 November 2021, you stated response attached above. Check your garden waste collection days. Well done to whoever was brought in to effect this change! Let us know about any access issues where you want the bins delivering such as locked gates, access codes and times. We do not have a fax in our service. Download I understand my that legally my FOI request should have been fulfilled by 31st August, and is now late according to the law. News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. Bin Location (Lat / Long coordinates) Information about collection days will be available on the Councils website. Download Thank you for your patience and understanding. 14.4. Holders of public office must act and take decisions impartially, fairly and on merit, using the best evidence and without discrimination or bias. These Terms and Conditions (including any non-contractual matters and obligations arising therefrom or associated therewith) shall be governed by, and construed in accordance with, the laws of England and Wales. The council announcement said, Online waste services such as checking bin collection days or reporting a missed collection, as well as other useful information, are now directly available in one place through the Croydon Council website.. We can perform waste audits for your business, hire out skips or even offer legal advice. Always aiming for zero landfill, we then dispose of your waste in the safest, quickest and most environmentally conscious way possible. 6.11. I attach above a spreadsheet showing the information you have requested. I understand that under the Freedom of Information Act the data should have been provided within 20 working days of the request being made. . decision. located in the, After over 3 months, I hope you can understand that this is not an (please insert mental image of a raspberry). In 2016 the borough council was forced to implement a widespread ban of daytime business waste collections in an attempt to prevent illegal fly tipping. A page has been set up where residents can simply enter their post code, select their address, and their collection calendars will be made immediately available to view and download. Click here to find out when your bin collection day is. bins, or second full suite of bins. You may only use the designated garden waste bin(s) provided by the Council for the chargeable garden waste Service. 7.9. Holders of public office are accountable to the public for their decisions and actions and must submit themselves to the scrutiny necessary to ensure this. There are no hidden hire or rental charges for your bins, so you know exactly what your waste collections cost. Download Business Waste can make sure your company complies with Croydons strict regulations. The Most Mondays they have the Department of work and Pensions Disability Employment Advisors on site from about 10.00. Please see clause 6.4. for further details. But with Christmas and the New Year falling at the weekend this year, bin collections in Croydon will not be affected by the usual changes. Contact us if you think it should be reopened. This is not on par with other Boroughs overall in London but I do expect the others to follow the Improvement Board levelling down rubbish practice as cuts bite. There should be no sacks placed within the bin(s). The Council shall be free to sub-contract the provision of the Services (or any part thereof). Yours sincerely, We have recently helped expand the recycling service to include the collection of mixed plastics and food waste, helping residents to recycle even more. Coming soon: redesigned bulky waste collections and garden waste services; A new customer relationship management (CRM) system, which is being piloted by a smaller number of council teams before being rolled out to the whole contact centre The Contractor will not collect garden waste contained in any other bin(s). (Whomever did the task on expelling Pelling has a lot to answer for, flickers across the mind). You may get referred to the digital service where if you type in your address it gives you your collection day and what to put out. the right to apply directly to the Information Commissioner for a We accommodate all kinds of trade waste. The service is not available to local businesses or tradespeople. Check your bin collections - Croydon Council Services In your area News Jobs My Account NEW Help improve this site by giving feedback Contact us Fastest way to get help is online Get in. No other terms and conditions shall apply to the provision of Services unless agreed upon in writing between the Council and the Customer. Please contact the Council as soon as possible. Dispose of garden waste - GOV.UK This doesnt extend to the company that employs them. The Council shall use reasonable endeavours to complete its performance of the Services within the time agreed as set out within this agreement; however time will not be of the essence in the performance of these obligations. If you order an additional bin after your original subscription period begins, the subscription start date for the additional bin will be the same as that for the original. the time/date of every collection made from each of the Bigbelly bins 5.2. At the end of the year, you must sign up again if you want to continue to use the garden waste service. acceptable response and. the following: Thank you for your response to my FOI request from 2nd August, and the However, what you have sent me is just the asset register of the bins. which may be legally privileged and/or subject to the provisions of your request as you believed that you had not been provided with the (05798215). As well as helping your business reduce its environmental waste impact, our recycling services will help your company avoid paying high landfill taxes. A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/b 18K A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/b 18K The cost will be the standard annual fee, regardless of the length of the remaining period. In Croydon we are currently recycling 40%. I requested a download of all Collections made from Bigbelly bins since they were installed, i.e. Any email received Email [emailprotected] or call 01904 207 120 and one of our friendly, expert, and UK-based customer care team will be more than happy to help with your waste collection queries. Further to your email dated 10 November 2021, in which you requested an all of the information you have requested. Yours sincerely, However, there may be delays due to events outside of the Councils control (see clause 13). and a limited company (03277032). Yes! Based in Croydon and edited by Steven Downes. Croydon and three other boroughs to bin Veolia rubbish deal and if anyexemptions apply to some or all of the information then we NEW Help improve this site by The council says that residents can now do the following all on the council website: Perhaps unusually for Croydon Councils website, these services are clearly flagged up close to the top of the sites main page and easy to navigate, with a clickable link taking site users to the area they require. If its been more than 2 days, you can either wait for your next collection day or take the waste to a, Use a Dont Mess with Croydon app downloaded, Veolia binman dies in Thornton Heath during hottest day of the year, Free microchipping & health check for dogs, 11am 3pm Thursday 22 August @LloydParkCR0, Consultation on the development of up to 775 dwelling units on Fairfield Green, 4 -7.30pm on Tuesday 2nd May 2023 at Fairfield Halls, 45 street trees were planted in Oval Road, Croydon this week, Coronation Vegetarian Picnic, 6 May 2023, Loyd Park, New productivity record at first GoodGym visit of 2023 @GGCroydon @yourcroydon, Help tidy up Addiscombe Railway Park, 2 6pm Sunday, 16 April @AddiscombePark @AshburtonPark, Ring the Council on 0208 726 6200 between 9am and 4pm, Monday to Friday. Holders of public office should act solely in terms of the public interest. Some addresses dont fit on the usual rounds so they tag them into a different round. But like much of London, this expansion also presents new challenges when it comes to waste disposal. For more information on rubbish and recycling services, visit the council website, the council suggests. 6.6. Call us | Croydon Council The truth is the refuse workers turn up in all weathers and without fail, recycling waste goes one week, and non recyclable the next. 7.1. located in the, After over 3 months, I hope you can understand that this is not an Ring the Council on 0208 726 6200 between 9am and 4pm, Monday to Friday. The councils contact centre remains available for residents who have difficulty accessing online services or who require further support, the council says; the contact centre is closed all weekend, and has been operating reduced service hours for several years, even before covid. Show 6.11. 3.1. Download Undoubtedly, Croydons growth presents massive opportunities and benefits for the community. Council services, online, 24/7 www.croydon.gov.uk/myaccount. The Council will not be liable for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the Councils employees, contractors, agents or otherwise) in connection with its provision of the Services or the performance of any of its other obligations under these Terms and Conditions or with the use by the Resident(s) of the Services supplied whether as a result of breach of contract, breach of statutory duty, tort (including negligence) or otherwise howsoever arising. View as HTML, Senior Litigation and Prosecutions Officer, [1]cid:995D36CC-63D9-452C-921A-47E295D9BC0F, To allow us to deal with the disruption caused by Coronavirus /COVID-19 The Council will investigate all missed collections reported within the timescale and will not return if a bin is suspected of being refilled. I had heard that they have cut all the funding for some of the Disability charities and severely cut funding to others. What the council itself describes as a simple task will now be possible in one area of the councils clunky website. No side waste will be collected i.e. Contact the department Telephone 020 8770 5000 Address Sutton Central Library, St Nicholas Way, Sutton, SM1 1EA Report a problem with this page disseminate the information contained within this e-mail. But that is not the whole story. Bin Serial Number Please collect tomorrow ASAP Bin has been left in Normal Collection place. Taking out the rubbish: there will be no collection calendars delivered this year. Internal Review of the Councils response to your request for information, any business day between the hours of 9am and 4.30pm. 3.10. No failure or delay on the part of either the Council or the Resident(s) to exercise any right, power or privilege under these Terms and Conditions shall operate as a waiver of, nor shall any single or partial exercise of any such right, power or privilege preclude, any other or further exercise of any other right, power or privilege. Croydon Veolia have a 15 year contract with Croydon Council which began in 2003. Enter your email address to subscribe to this blog and receive notifications of new posts by email. Internal Review. Simple steps to reduce waste include efficient purchasing, buying reusable products, and recycling as much as possible. This service offers collections every 2 weeks for 71.02 a year. The chargeable garden waste Service is available for use by and payment from domestic households only. 3.3. Our lawyers and Croydon Borough Council, Download a zip file of all correspondence. SocietyWorks Ltd Or you could. 10.5. 1.6 Honesty Croydon Bulky Waste Collection & Rubbish Clearance Let's keep a good thing going. So Yes the outcomes are not always compliant with the Nolan Principles (or in fact any ethic at all) but this is not the fault of those in Customer services or many of the departments. Pay for or renew a garden waste collection. from the Bigbelly, Bin "Fullness" reading at time of collection (if available). Croydon CR0 1EA, -----Original Message----- mySociety I am writing to request an internal review of Croydon Borough Council's handling of my FOI request 'BigBelly bin collections' made on 2nd August 2021. please communicate with us only by email and not by post. is a registered charity in England and Wales (1076346) Yes visit our payments page to pay your invoice online. 2. 6.10. privacy legislation. The are also working with in some cases 75% less staff and not allowed to answer calls even when they want to. Your subscription covers the emptying of your bin only once on your collection day. Yes! [1]image SocietyWorks Ltd The contract price has been squeezed to pay for social services and crew members are working to very tight timetables. Once you are receiving the chargeable garden waste Service, you may cancel the contract for the Service at any time by providing the Council with at least one months notice via www.croydon.gov.uk/myaccount. Really ? Our nationwide network means we offer waste collections anywhere in the UK. Floor 7, Zone C 11.3. Holders of public office should exhibit these principles in their own behaviour and treat others with respect. the right to apply directly to the Information Commissioner for a Maybe presented prelim findings to their peers and got approval overall to go ahead. 7.1. 3.5. Find a postcode on Royal Mail . We will continue to send you reminders when it is time to renew your service. Information management FOI & SAR team. The calendars not worth the paper it was printed on anyway. 2000andwe aim to senda response by30 August 2021, however due to the Our Town Hall reporter, KEN LEE, on a council consultation that appears to be an exercise in stating the bleedin' obvious The council's 81,000 per year Tory Mayor wants residents to "shape" its outsourced rubbish services. After over 3 months, I hope you can understand that this is not an acceptable response and does not fulfil my request in any shape or form. What will the 'new' Westfield deal really mean for Croydon? Order a garden waste bin. (LogOut/ In the event that collection slots are missed, due to a change in address, the Council shall not make any refund of the fees, the Council will require time to process the amendment. View as HTML, Senior Litigation and Prosecutions Officer, [1]cid:995D36CC-63D9-452C-921A-47E295D9BC0F, To allow us to deal with the disruption caused by Coronavirus /COVID-19 Do you supply a duty of care certificate? following information: Please can you provide an output in Excel format of all collections made Alongside offering daily, weekly, and fortnightly collections, you can add more, different types, or bigger bins to your services and adapt the frequency of collections. The Council (via the Contractor) will make every effort to carry out collections on your collection day between 6am and 8pm. Where the Council has damaged the bin(s) during the collection of garden waste, please contact the Council as soon as possible to arrange repair/replacement. In your request for an Internal Review dated, 10 November 2021, you stated is a registered charity in England and Wales (1076346) If you didnt receive an email, please check your spam or junk folder. However, what you have sent me is just the asset register of the bins. We are responsible for emptying the bins of the 139,000 households in the borough and for street cleansing. None of which, of course, attends to the issue of those people often the least well-off, and many in the boroughs elderly groups who dont have easy access to laptops or tablets, smartphones or superfast broadband, and so have no means of accessing these services. Customers will be notified in advance when the next annual payment is expected. 7. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Enter your email address to follow this blog and receive notifications of new posts by email. they were installed, i.e. Are you the owner of any commercial copyright on this page? A site to help anyone submit a Freedom of Information request. 6.3. There is a link at the bottom of the page to book bulky waste or assisted waste removal or report crew related issues. Croydon Council 3.12. There have been many that were helpful and worked as best they can within the environment they are in. By clicking subscribe, you confirm that you have read and agree to our privacy statement, Copyright 2022 | Your Croydon | All Rights Reserved, Regina Road residents invited by council to vote on future of their homes, Listening to Croydons communities on crime, Croydon introduces self-service technology to enable open access to library during extended opening times, Croydon comes together for successful litter picks, More Croydon children offered preferred primary schools, Share your memories of Croydons skyline to be kept for generations to come, Citizen UK: Caribbean Influencers exhibition celebrates Croydons rich heritage as part of London Borough of Culture, Croydon library to create digital discovery zone for all ages with 150,000 government funding, Croydon lobbies for greater accountability in public office, Newly upgraded Whitehorse Rec reopens to the public, Croydon awarded funding to improve energy efficiency in council homes, Council launches new community funding to help prevent youth violence, Whitehorse Rec to reopen next week following major upgrades, Dont miss the chance to have your say on Healthy Neighbourhood schemes, Restaurant owner fined 60,000 after faulty electrics cause fatality, Brighton Road cycling corridor will improve access to the town centre, Croydon takes unprecedented action to hold those responsible for financial collapse to account, Residents to vote on the future of the Regina Road estate, Help for families with Easter holiday food and fun clubs, Sign-up now to take part in the Great British Spring Clean, Statement on Croydons improvement arrangements, This is Croydon London Borough of Culture. You can only report a missed collection after 6pm on collection day and up to two days after your collection day. Download your 2022/23 bin calendar - Newsroom Croydon council bulky item collection service. A Hooker made this Freedom of Information request to Croydon Borough Council contact me by phone. ISO certification is provided by a third party in our case Alcumus ISOQAR, which providesUKAS accredited ISO certification. (05798215). Whilst you maintain your subscription Services, the bin(s) are loaned to you, and therefore you are responsible for maintaining the bin(s) in a serviceable condition, its cleanliness and the cleanliness around the bins location whilst in your possession. We are making it easy for residents to get their bin calendars online this year. Words imparting the singular number shall include the plural and vice-versa. 10.1. News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. The bin timetable is incorrect for my address has been for over a year. Food Organics Garden Organics - Maroondah City Council [FOI #778669 email]. Croydon Croydon bin collection targets missed 3 months in a row and rubbish is piling up Documents show that missed bin collections have been well over council targets News By Tara O'Connor Local Democracy Reporter 16:46, 25 JAN 2022 Updated 17:29, 26 JAN 2022 The annual charge also covers the loan of the bin(s) in which garden waste must be placed for collection. To support independent local journalism in Croydon, please sign up today as a supporter. Refuse collection | Inside Croydon Further to your email dated 10 November 2021, in which you requested an The bin(s) should be removed from the public highway as soon as is reasonably practical after collection (it is an offence to obstruct the highway). it was they that did the hard graft and evidenced the need for change which is how it should be done. Please investigate the failing of the Council service to provide the data within the legally binding framework of the FOI Act 2000 and inform me when the data will be made available at the earliest opportunity.
Juramento Con La Mano Izquierda, Fatal Car Crash In New Jersey Yesterday, Motorcycle Accident Last Night Dfw, Articles H