Thank you very much for the feedback, much appreciated. They generally won't sell you a ticket from one Canadian city to another unless it's part of a longer itinerary, and Air Canada won't operate a plane from one US city to another, but if . and dont forget to bring your electronic travel voucher number. Air Canada Travel Voucher. A week after that, since i did not receive anything i filed with the small claims court and i am suing for my money back and additional damages. (The specific math here is 1,942.39 / 1.05 = 1,849.89.) You will win, and ask for the cash back and not vouchers or coupons. This is a BETA experience. Please check your inbox or junk folder for a confirmation email from CustomerCare.ServiceClient@aircanada.ca or actravelvoucher@aircanada.ca with the following subject line: Your Air Canada Travel Voucher has arrived. Additionally, if you have status with Air Canada, you get even more value, because I don't have to pay most of the fees and surcharges that others complain about. Aeroplan. Once travel has been completed, fill out our Ticket Refund Application Form which may not meet accessibility guidelines. My membership with Aeroplan is through a TD bank (Toronto Dominion) credit card. No response. Heres how: Provide proof of the form of payment used to pay for the seat or travel option, Include the details of your unused Air Canada eCoupon. For more information, review the terms and conditions below or visit our Cancellation Options page. Electronic travel vouchers can be used towards the base fare when you purchase new Air Canada tickets for travel on Air Canada, Air Rouge and Air Canada Express. Beginning immediately Air Canada will now offer refunds to eligible customers. I have been waiting for mine since 21st May. When I canceled my (ta && ta.queueForLoad ? Air Canadas Vulnerability Disclosure Program. Check Balance Also it was stated that value could be converted to Aeroplan Miles plus an additional 65% bonus. Please note that electronic travel vouchers are different than the Air Canada Travel Voucher. An Apple AirTag Can Be Indispensable On Your Next Road Trip, Walt Disney Worlds Secret Hidden Elite-Level Vacation Experiences, France Travel: Gainsbourg, Picasso And BernhardtParis Current Must-See Exhibits, Ride-In, Ride-Out Mountain Biking From The Four Seasons Scottsdale, Mothers Day Gift Guide: The Best Digital Photo Frames For Displaying Travel Pictures, Foodies Flock To These Florida Restaurants For Fabulous Fare, Broadways Will Swenson Electrifies Audiences Portraying Musical Icon Neil Diamond, Rediscover India's Natural Beauty With SUJN's Wildlife Adventure In Rajasthan. I sent them a final notice. It is possible to redeem them at the official website of Air Canada or to contact them via phone. armstrong20 3 yr. ago thanks so much! If you are experiencing problems, please try our. Agency* we are entirely acting as an agent, Our aim is to create a connection between travellers and suppliers of travel services. Air travel and ancillary services offered by Air Canada are limited to air transportation costs, change fees, pet-handling fees, unaccompanied minor You'll . They issue AC credit for the use of passengers in buying any travel product or reservation of a new flight. Contact the travel agents directly to allow them to use the travel voucher. My tickets value at the moment is approx 1300, what way would they value that in points ??. Option 1 the company has agreed to refund customers whose flights were cancelled last year due to the [+] COVID-19 pandemic. You can also gain details about the Air Canada Travel Vouchers by contacting its official support team and getting help transferring these vouchers to anyone else as gifts. Wow you were lucky. Please note that our customer support team cannot expedite the issuance of your Air Canada Travel Voucher, but they can assist if you are looking to make a reservation in the near future. ACCredits may be redeemed at aircanada.com, via Air Canada Call Centres, or through a travel agent if the booking is made at aircanada.com/agents. Some countries require one or more of the following documents when travelling with a child: The child's birth certificate showing the names of both parents. The Air Canada Travel Voucher was introduced on May 18, 2020 for customers who held tickets for flights that were cancelled on or after March 1, 2020. Travel voucher United Airlines - Travel Stack Exchange more, You seem to have JavaScript disabled. Tried tweeting, facebooking, and even e-mailing. seat selection, unaccompanied minor service, pet handling charges, change fees), Toward the purchase of air travel not offered and operated by Air Canada, Air Canada Rouge and Air Canada Express, As a method of payment for mobile bookings or at airports, On board for Air Canada Bistro or duty-free purchases, During any web, mobile or kiosk check-in process to pay for any fees or last-minute upgrades, When booking travel for a group of 10 or more, For hotel bookings, car rentals, and/or travel insurance, Toward the purchase of Air Canada Flight Passes, Air Canada Cargo products and services, Air Canada Maple Leaf Club memberships, To purchase an Air Canada Vacations package (excluding flight-inclusive packages to Mexico and the Caribbean only). Travel Troubleshooter: An Air Canada voucher for $528 has gone AWOL You will need to have your 15-digit eCoupon number and corresponding 4-digit security code (PIN) handy. Trying to sell vouchers worth $4k : r/aircanada - Reddit He stated that the transferable vouchers can be "used under any passenger's name". How do I know if I have an Air Canada Travel Voucher? ACCredits are valid only when received from Air Canada, Air Canada Rouge, or Air Canada Express. According to the press release, with today's announcement, Air Canada is extending a refund option to all eligible customers with tickets for travel dates on or after February 1, 2020 and who purchased their ticket before April 13, 2021. Can I Use Airline Credit On A Different Airline? Air Canada reserves the right, and the ACCredit holder of the ACCredit agrees, that Air Canada may at any time change the present Terms and Conditions or contract with another third party to administer the ACCredit program. Check in from 24 hours before your flight up until the check-in deadline and purchase your travel options.. Print your boarding pass at home or have it sent to your mobile device. They are now re routing us via Toronto on the same days which adds hours on to our trip out and back. The moneysavingexpert website is extremely useful, for all kinds of things. Note that for customers who make voluntary changes, normal fare rules will apply. Please allow ten (10) business days for your request to be processed. The redemption will be processed to the original form of payment of the ticket. ACCredits are valid only if received from Air Canada, Air Canada Rouge or Air Canada Express (i.e., Sky Regional, Exploits Valley Air Services, and Jazz Aviation LP). One thing is for sure, I will find out when the time comes to contact them. They are acceptable on Air Canada, Air Canada Rouge, and Air Canada Express. In the event that a ticket or ancillary service purchased (in part or in full) using an ACCredit is being refunded, the value or the unused portion thereof (based on the terms and conditions of the fare being refunded) that was originally Air Canada - Check-In Information Largely due to covid quarantine restrictions. Air Canada reserves the right to deactivate or reject any eCoupon issued or procured, directly or indirectly, in connection with fraudulent actions. 1-888-EXPEDIA (1-888-397-3342)or 1 (613)-780-1386. By using flycoair.com, you agree that Flycoair is not accountable for any loss - direct or indirect, arising of offers, materials, or links to other sites found on this website. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-109071550', '');}, 'log_autolink_impression');airline recently. Additional information: I will email you the confirmation email with voucher numbers and pins: Dear Air Canada customer, We are happy to send your Air Canada Travel Vouchers with a combined value of 3814.70 USD, split across multiple Travel Vouchers for your convenience and security. Air Canada - Travel Documents Required For Travel If you aren't logged in, enter your confirmation number, SkyMiles number or credit card number to access your itinerary. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-109070346', '');}, 'log_autolink_impression');airline knowledge is a bit out of date. However, it does not expire when given as compensation under the Air Passenger Protection Regulations by the airline itself. If you misplace these numbers, youll need to complete our Customer Assistance form in order to retrieve them. ACCredits will not be accepted if the number is invalid, has not been activated, has been deactivated, is declined or cannot be found within the system. 1. I can't call them because the phone is not in service essentially. If your email address changes, please contact Select your destination and the number of passengers. Information on scheduled and estimated departure and arrival times, delays and cancellations. At this point it said it would take 6 to 8 weeks. When I go to book a flight at aircanada.com (as suggested by the email) there is no option to use the Travel Voucher. Thank you all for your replies and Information. Each voucher is fully transferable, can be used multiple times and will never expire. : r/aircanada by Stargazer_quartz Can air canada travel vouchers be transferred to another person? Due to high demand, we are experiencing a delay in issuing Air Canada Travel Vouchers, and are currently handling requests for the months of July and August. not be refunded. Make sure you are both carrying valid ID, Web and Mobile. How to cancel your Air Canada booking. And All I need to do is to contact Expedia and request to fill up an online Voucher form to Air Canada. For more information about the Air Canada Travel Voucher, please click here. We do not own any travel services or We are not the airlines, hotel, cruise, and car rental as well as we are not associated with any of them. If you have any doubt related to our services then you can drop your queries or concern at feedback@flycoair.com. ACCredits are not redeemable for Air Canada Vacations, group travel or Flight Pass purchases. security code (PIN) handy. * Air Canada Express refers to flights operated by Jazz Aviation LP. If you cant locate the email, please call us at 1-888-247-2262 so that we can assist you. It said wait ten weeks. People are upset with the idea of getting vouchers, not refunds. In addition, it is possible to redeem that using the call center of this airline or to take assistance from any travel agent. court order or letter of special circumstances) pertaining to custody. To flatten the curve, most Canadians have been staying at home for 2 months now. No one in the UK will have any access to them. Electronic travel vouchers are issued in the form of an email, which are embedded with a 13-digit electronic travel voucher number. Yes, you can convert your Voucher to Aeroplan miles. Customers can now submit refund requestsonlineor through their travel agent and weare committed to processing refunds as fast as possible,"said Lucie Guillemette, Executive Vice-President and Chief Commercial Officer at Air Canada. Step 2: Select the booking you wish to cancel and click the Cancel Booking link. Air Canada Travel Vouchers are not redeemable toward the purchase of Air Canada Flight Passes, group travel, Air Canada Cargo products and services, Air Canada Maple Leaf Club membership fees, or for the purchase of third-party products/services such as duty-free, Air Canada Bistro (e.g., food and beverages), hotel bookings, car rentals and/or travel insurance. Air Canada Travel Vouchers: These vouchers are handy with the capability of using multiple times. Seat or travel option purchases for an existing booking: If you purchased a refundable fare or travel option, the portion paid with an eCoupon will be refunded to your original eCoupon if the eCoupon is still active. The links and other official resources used in this website is only for informative purpose and our main aim is to make things easier for the customers. maybe they have improved their telephone access now. I was on the phone with him for an hour. Note, the redemption rules are different depending on where youre choosing to complete If your (ta && ta.queueForLoad ? I find good value in the program, and probably redeem about 500,000 miles every year, and am largely happy with the value I get. Great news Robin.. taking them to task. For example, for a booking involving multiple passengers, each holding a separate eCoupon, the total cost of the purchase must be covered fully by two eCoupons or one eCoupon and another form of payment. Terms and Conditions. I havent emailed as I cant find a email address to contact? No, you cannot use the Air Canada travel voucher wholly for the service of other airlines. Still, now I have the answer so my post on here was successful. Note, the redemption rules are different depending on where youre choosing to complete your purchase. Anyone can inspect the balance in the e-Coupon only by visiting the official website of this airline. If the flight ticket value exceeds the e-Coupon, the value will be zero, and you will need to pay an extra cost. Status of Air Canada flights by route or by flight number. If you would like to make a booking through your travel agent, please contact them directly. Check In Now. Maybe by that time, the airlines will have redeployed the staff that can't fly, to responding to customers who want to get in touch. I have not managed to find out, not without trying, what exactly does fully transferable mean? Air Canada reserves the right to deactivate or reject any ACCredit issued or procured, directly or indirectly, in connection with fraudulent actions. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Unfortunately, because of system limitations, only one (1) form of payment is accepted when purchasing a seat or travel option for an existing booking. My refund took about 5 days for it to be credited back to my CC. ACCredits will not be accepted if the number is invalid, has not been activated, has been deactivated, is declined or cannot be found within the system. 2 Answers. Please note that electronic travel vouchers are different than the Air Canada Travel Voucher. Air canada no expiry voucher when booked through Expedia - Air Travel Starting today, incases where a customer's flight is cancelled or rescheduled by more than three hours, we will now offer all customers the choice of receiving a refund, an Air Canada Travel Voucher or the equivalent value in Aeroplan Points with a 65% bonus. Anyhow, that was nine weeks ago and I haven't received anything. Alternatively, you may use. You might get an answer. Fortunately, this is not an issue at the minute since nobody is going anywhere, but may be relevent in the future. If it is lost, stolen, damaged, destroyed or used without authorization, the value will not be refunded. eCoupons cannot be sold; unlawful sale or attempted resale is grounds for seizure and cancellation of the eCoupon without compensation. Air Canada's Refund Policy Has Been Updated & Now Travel Vouchers Won't Disclaimer: Flycoair is an independent travel portal with no third party association. Expedia Customer Support Team. If the price of the ticket is less than the value of the ACCredit, the remaining value of the ACCredit is retained until the ACCredit expires. Visit our COVID-19 hub for where we fly, entry requirements and more. Select "Check In" in the page header or go to My Trips. How to claim Air Canada voucher due to COVID? I cant find my Air Canada Travel Voucher. An email will be sent to the original email on file with your new PIN. And my family member now has the confidence to know if he can't use these vouchers, then I can. Best Airline Staff in Canada and North America. You will need to have your 15-digit eCoupon number and corresponding 4-digit In certain circumstances, travel vouchers may take longer to deliver on your credit. If the price of the ticket is less than the value of the eCoupon, the remaining value of the eCoupon is retained until the eCoupon expires. How long does it take for the voucher? : r/aircanada - Reddit 2 years ago. Transferrable usually means they can be used by someone other than the named person they were issued to/for, if I remember rightly. To purchase an Air Canada, Air Canada Rouge or Air Canada Express* flight: Online at aircanada.com, by calling our Canadian or U.S. Any taxes and surcharges must be paid separately. I have used Aeroplan points on multiple occasions. Treat your ACCredit with care. Air Canada reserves the right, and the eCoupon holder agrees, that Air Canada may at any time change the present Terms and Conditions or contract with another third party to administer the eCoupon program. Just on a side note, can you use an Air Canada Travel Voucher on Air Canada Vacations where I could book (ta && ta.queueForLoad ? Go to the Book my flight option. Any residual value will be automatically renewed every 5 years on the original date of issue. Air Canada eCoupons are fully transferable. Air travel - Travel.gc.ca This way, you can use your travel voucher on your next flight. If your Air Canada Travel Voucher has been lost, stolen, damaged or destroyed, please contact Customer Relations. My assumption would be that you can give them to someone else to use, if you can't use them yourself, but I really don't know for sure. Air Canada has announced today that, as part of its financial aid agreement with the federal government, the company has agreed to refund customers whose flights were cancelled last year due to the COVID-19 pandemic. Electronic travel vouchers can be redeemed to cover the base fare of a new booking. What Is Emirates Miami Airport Phone Number? You can print your boarding pass or get an eBoarding Pass on your mobile device. Image Credit: Air Canada. You can use it to buy a ticket from United. Air Canada is not responsible for any stored value balance if the eCoupon is lost or stolen. The toll free numbers 800, 833, 844, 855, 866, 877 and 888 are only available in the US and Canada. Click on the Confirm button to confirm the flight. You will then be able to request that the credit from your eCoupon be refunded to your original form of payment.