We have options suitable for large feasts or intimate get-togethers. Copenhagen Bed Frame | Saatva All returns and exchanges are subject to round trip shipping charges. Hello, we sell both manual and power recliners from a variety of brands including Stressless of Norway. Purchased about 5 items from them because apparently I don't learn from my mistakes, most of their inventory is the same across wayfair, overstock, joss and main. If you allow your customers to get refunds on digital purchases, you have to clearly specify which ones. We have everything you need to make your living room welcoming and sophisticated. This is why it is advised to break down your return/refund policy into smaller sections. Your living room should reflect your own design tastes while also providing optimal comfort to your family, your friends, and most importantly, you. Copenhagen's, Your living room is not complete without an ottoman or footstool to provide extra storage, additional seating, or a place to put your feet up. Sign up to receive special offers. See Details 1stDibs Buyer Protection Guaranteed If your item arrives not as described, we'll work with you and the seller to make it right. Sign up to avail 15% discount on your first order and Guaranteed 5% discount on every purchase for our registered members. we can keep you posted with new products, trends, and occasionally a special purchase offer. Clearly state if returns, exchanges, and refunds are accepted by a company. When you have a money-back guarantee policy you will appear like a trustworthy company in the eyes of your prospects and customers. Your password will be reset and a temporary password will be emailed to you. Staff is friendly and helpful. However, you may not be aware of all the laws in your country or may simply forget to include certain clauses that could affect how refunds are processed. This doesnt only apply to eCommerce stores and retail stores, but to drop shipping companies and SaaS businesses as well. The staff is very friendly and helpful. Should customer refuse delivery because the purchased item(s) cannot fit into home or room(s) by the customer or delivery agents, then the customer is responsible for any/all return costs in accordance with our return policy. Our warranty and services apply Casper understands that it takes the body time to adjust to a new mattress so take advantage of the complimentary risk-free, 100-night trial. World Market 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. You will not even be asked to provide proof of purchase or return the original packaging and any returns counter at any Costco warehouse can be used. See our Warranty page here. Dear Lauren,Thank you so very much for your kind review on BBB.We very much appreciate you taking the time.Regards,*********************. If you run an online business where you are directly selling to customers, having a return/refund policy is highly advised. Please call a Copenhagen location for you login information: You phone number will be used as your main account number. You can sell products at higher prices than the competitors who dont have a money-back guarantee and people would still purchase in your store. It also has flexible rules on items like furniture, jewelry, and electronics. Be the first to know about the latest deals, style updates & more! You can easily integrate power motion pieces without sacrificing style. Learn more. The, A chaise lounge is a great way to add a unique seating element. Please read more here for a description of these measures. Furniture returns must be protected during transit so that they arrive back to us in like-new condition. In fact, if you go and visit help pages on eBay, you will be able to read that this large company requires all stores to have this type of policy because items that come with refund policies tend to sell far better than those without. In short, Costco allows you to return furniture for a full refund of the purchase price at any time as part of its 100% satisfaction guarantee policy. In other words, avoid things such as too many requirements for a refund, a difficult and unintuitive refund process, and refund processing fees. sectional, which features a full XL sleeping area and concealed chaise storage. Copenhagen Imports Warranty & Our Promise Dont scare potential customers away with an overly long and technical refund policy. You can then easily choose a pickup or delivery date that works for you. You can mix and match styles, fabrics, and leathers for an eclectic look, or select a chair that's part of a living set. You will be invoiced monthly for four more payments, which can be made by phone with a credit card, or in-store with a check, cash, or credit card. Sign up to receive special offers. Some stores allow customers to get similar products or get a store credit in the value of the purchased item, while others return the cash spent on the product. (and the ETA provided on the product page). We've encountered the following errors while processing your payment: Please review your submission data and try again. The problem with such actions is that if someone asks for a refund, you may be in for a surprise if you didnt write the refund policy yourself. We ship items from multiple warehouses across the United States; therefore, it is very important to contact us so we can provide the correct return warehouse address. Learn More The service was very low pressure and the staff was helpful. Even without a receipt, you can still get a credit. FAQs About Copenhagen Imports in Texas & Arizona Once you schedule a delivery, our Customer Service team will reach out two days prior to your firm date to provide a 3-hour delivery window. Key to choosing the right dining set is knowing what functions and characteristics you most need, If you need a table that can adapt to your. Our Warranty: Copenhagen will warrant all furniture Developed By Smartfish Designs. Please call a Copenhagen location for you login information: You phone number will be used as your main account number. All returned items must be in new and unused condition with original tags and labels attached. All of our information is provided to us by our vendors. The flagship brand of the group Casa Copenhagen is a UK based company bought over in 2007 and brought to India. Another thing that you should definitely avoid is inconsistency in your policy, simply because it will get people confused. The. Please call a Copenhagen location for assistance if your email address for this account is not on file. Plagiarizing is a terrible idea if you want to create a return and refund policy that will actually work. The living room has a multitude of purposes: it's where you entertain your guests, relax at the end of a long day, and showcase your personal aesthetic. Shipping Items are shipped to 48 states and to Alaska, Hawaii and US Territories. Choose from our curated sets or mix and match from our extensive collection of living room furniture that includes sofas, loveseats, sectionals, chairs and recliners, coffee and side tables, media storage, and more. To comply with the new e-Privacy directive, we need to ask for your consent to set the cookies. I try to get to all of these, but this one fell through the cracks! From beds and nightstands to vanities and mirrors, our products are both unique and complementary to each other. Sign. If you are not completely satisfied with your new mattress, you have the option of exchanging it for a different selection as a one-time offer. , please contact your nearest Copenhagen location and speak to one of our associates about reserving the piece with a deposit. This might be especially beneficial for online stores selling digital products or products that can be damaged in transport or by customers. Once an item has been assembled it is no longer returnable unless written exemption was provided by Coleman Furniture. Large figurine by Danish artist and sculptor Elna Borch (1869-1950) featuring a young boy with umbrella. BBB Business Profiles generally cover a three-year reporting period. We offer in-home consultations as well the usual focused help in-store. On the other hand, this might not be a good option if you are selling products with an expiration date or perishable products. I have received numerous compliments on the furniture and I am very pleased. Check "Remember Me" to access your shopping cart on this computer even if you are not signed in. They are tr. Despite what you sell, your refund/return policy should usually contain these three sections: If you run a company that sells digital products (downloadable software, SaaS, digital games, etc.) Excellent selection of fine furniture. wall-mounted bookcase, which has long lines that arch gently into a tapered top with an asymmetrical curved edge. Great experience. They also cover payment for return shipping and prioritize your satisfaction. Zuri Furniture | Contemporary Furniture | Modern Furniture Terms and conditions of these warranties will vary with the individual products, and all warranty issues must be handled through us. Find tips and products on marble, wood, leather, and textile. Shipping a couch can reportedly cost up to $600 depending on how far it has to go, so make sure to keep that in mind. Contemporary sofas range from sophisticated, structured leather designs like the Oro, to low profiles with ratcheting headrests like the Adrienne, to sofas with elegant wood accents like the Chelsea and Sonnet. Copenhagen will be happy to hold your merchandise for up to four months with a 20% initial deposit. SaaS companies often include information about prorated or partial refunds. The return and refund policy should typically address the following few points: Since refund policy is a legal agreement, it can help an online business in instances when some of the customers claim their rights are not being respected. A written return policy allows you to treat all requests the same and avoid the tendency to handle things on a case-by-case basis, which is often less productive and more expensive. You can do this by adding three very short sections to your agreement (policy for in-store, online, and over-the-phone purchase). I just wanted to reach out personally to thank you for taking the time to write your review with BBB. Items that are not yet available but will be soon will have an ETA date listed. A sleeper sofa fits perfectly in your home office space, or also in a living or guest room to expand your hosting capacity. From corner accent chairs to plush armchairs, from swivel and rocker chairs to supportive recliners, Copenhagen is here to help you find the chair thats right for you. At the time of my purchased I informed the sales lady that there would be an issue in getting the large desk around the corner and into my home office.I was pleased that they made an exception and the desk was delivered unassembled. You can view our selection on our website at the following link, or visit in-store to see what feels best for your body: more. The item(s) is determined by Coleman Furniture or the manufacturer to have been used, damaged by customer. The IKEA return policy is a dream, but you will have to pay the shipping fees. Dear ********,Sorry about the late response! can help you maintain matte lacquered wood surfaces, natural teak wood, oiled surfaces, textiles and more. She also loves to travel, so dont be surprised if she hooks you up with some travel deals. to light, contact with skin, or from cleaning/conditioning; modular motion Mattresses, Foundations, Bedding, Linens, and Cordless Power Packs are also non-refundable and cannot be exchanged. We hope you enjoy both online and in-store shopping. Copenhagen has teamed up with Wells Fargo Bank, N.A. Do You Offer Any Special Financing Options? Chat with us, powered by LiveChat Close Search. Please call a Copenhagen location for you login information: Phoenix (602)-640-0732 | Tucson (520)-253-8870 | For help with your payment, please contact your sales associate or your, If you have any questions about your payment, please contact your sales associate or your. We hope you enjoy both, furniture to your home within our coverage area, . You are welcome to call or visit in-store to pre-order those items with a 20% deposit. storage ottoman offers a convenient storage space for remotes, blankets, and other small necessities. Dear *******,I have to apologize for this very late response to your review. Every item on our website has its availability listed. In a way, customers have the freedom to get a refund whenever they request it. If an item does not fit in a customers home and needs to be returned, customer will be charged a 15% restocking fee as well as round trip actual shipping fees incurred by Coleman Furniture. Please contact your nearest Copenhagen location for more information on the Mattress Exchange Policy.-A 10% restocking fee is charged on returns, cancellation of layaways, and cancellations of any merchandise held over 30 days. Casa Copenhagen returns and exchange policy gives you an option to return or exchange items purchased on Casa Copenhagen website only if a product is received by you in a damaged condition, within 7 days of receipt of the product. Refunds, if applicable, will not be issued until item(s) are inspected by Coleman Furniture, manufacturer or an authorized 3rd party agent of Coleman Furniture. Our delivery teams in Arizona and Texas are friendly, professional, and knowledgeable about furniture assembly and care. Try to remember that a return/refund policy should make your customers trust you and feel safe to purchase from you. Our office chairs are ergonomic and designed to bring you optimal comfort. we can keep you posted with new products, trends, and occasionally a special purchase offer. You can easily return products here and return gift items at any time to their store. Here are the main reasons to consider when you are thinking about whether you should have a no refunds policy: If you provide a highly detailed refund/return policy that protects your interests as well, you dont need to have a separate no refunds policy. Very satisfied and I highly recommend Copenhagen. Daniela is a growth marketer and has extensive expertise in the mechanics of running a successful eCommerce store. Contemporary & Modern Furniture in Texas & Arizona Sure, it's hard to tell in the warehouse if you're going to love that couch for ever and ever, but if you need to return a piece of furniture, try to do it as soon as you know you can't live with it anymore. Coleman Furniture will provide you with photos of the packaging and re-calculate your refund less the costs to repair or replace the damaged item(s) if applicable. Layaways require a 20% deposit and 20% payment per month until paid.-Clearance items are sold AS-IS no refunds or exchanges.-Delivery fee is non-refundable. Copenhagen Imports is dedicated to the safety of our customers as well as our employees, so, We do not deliver outside of Arizona and Texas, sure you can comfortably afford the contemporary furniture that you desire, so we, options. Please see below for Copenhagen's refund policy and terms of sale. WithZappos, you have a whole year to return an unused product. A retro modern leather sofa and chair like the Gavi set adds color and texture with its comfortable silhouette for a chic design. Copenhagen carries a full range of contemporary furniture for living room, bedroom, dining room, and office and offers complimentary interior design services. We offer various home office options, from laptop desks to executive desks, file cabinets to entire organization systems. How To Write a Return Policy (+ Free Template) (2023) - Shopify Furniture Promotions with Copenhagen Imports in TX & AZ Macyshas a steady plan in place to ensure customer satisfaction. Our Promise: After the 5 years and for as long as you own your Copenhagen Products, See Details. Copenhagen Imports invites you to come in & shop at one of our seven locations. Then again, if you find out you no longer want something you ordered, the site indicates return shipping costs "vary depending on the location of the return, size, and weight of the item and selected return method." This is why it's crucial to read the fine print and understand the furniture return policy, otherwise, you may get hit with massive shipping fees if you decide to bring your purchases back. Furniture is not listed under the exceptions per Costco's return policy, which means it can be returned. Return and refund policy is your way of saying - we will only be paid for meeting our customers' needs and not merely for existing. was very knowledgable and professional and helped me to select fabrics that are beautiful yet durable. 15804 N. Scottsdale Rd.Scottsdale, AZ 85254, 2000 S Santan Village PkwyGilbert, AZ 85295. Your living room should reflect your own design tastes while also providing optimal comfort to your family, your friends, and most importantly, you. It is very much appreciated.Hopefully we will see you back a Copenhagen store in the near future.Best regards,*********************, Great experience. The coverage also involves return shipping costs. In the end, if you are confident in the value and the quality of the products/services you are selling, you should definitely consider offering a money-back guarantee policy.