BT Box Is Not Working At All If your BT Youview is frozen or stuck on loading, all you have to do is restart your BT Box. 9h11. YouView+ UHD box stuck loading and needs full factory reset. Hi@SiGreenwood Did you receive the new box OK? 17h05 14-12-2020 Anyway, in the end, I left it with no change and opted for the renew option offered through My Account. Anything with a hard drive in it may go a bit flaky sooner or later, but ten months is an unacceptably brief time. You'll be greeted with a friendly 'Hello' telling you that your box has restarted. Take a look at How to return and recycle your BT Broadband Hub and BT TV box for free. on I then get stuck at the Loading page and nothing else happens no matter how long I leave it. Either way, the box is effectively dead. Your box is connected to your TV witha HDMI or Scart cable and that the correct Source/ input is selected on your TV. 04-04-2020 17h00. Bear in mind that if you have to reset through the menus, you'll lose recordings and other . Remember all of your recordings and personal data will be deleted. 11h53, on A white powerlight should appear on thefront panel, Touch the button on the front of the box once(far left hand side of thefront panel), then immediately press the VOL - button (Left dot on the circle panel on the front of the box) for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt, Press the button on the front of the box, Choose your preferred option (see list of available resets at the top of the page) and follow the on screen instructions, Press and hold the down navigationtouch button on the front of the box for 5 seconds, until you see Enter Maintenance Mode Y/N (Y:POWER)prompt, Press the button on the front of the box. . Have nothing in your houses that you do not know to be useful, or believe to be beautiful Wm Morris, https://www.bt.com/help/home/contactus/#/tv/fix-bt-tv-problems, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, https://community.youview.com/youview/discussion/6251537/top-tip-soft-reset-reboot-power-cycling-maintenance-mode-and-factory-reset. The broadband blue light isnt coming on either. I had some of the known issues like recordings failing etc in the early days but software updates have always eventually resolved them. Already know your box model? You do not have permission to remove this product association. Just to re-iterate what i'm seeing on the Humax, The settings menu just freezes with 'loading' in the main screen, when I go into 'MyView' when I go to 'recordings' it sits there for a couple of minutes before it displays my recordings, I have tried watching one and it intermittently freezes for a second every 20 seconds or so. Me too, on my DTR1010. We have manydifferent YouView boxes, because they are all slightly different, we have different instructions for them. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. If you speak with our customer loyalty teams they can add This to the account for you. Solved: YouView box not booting - TalkTalk Help & Support Cheers . The YV persistently tells me it can't connect to the internet. Internet/USB Recovery, keep recordings. Check & Reportl Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars. 17h17. 04-04-2020 (As fine as they ever do on my poor internet connection lol). I'm really glad to hear you've received the new box and all appears to be well. More info. 04-04-2020 A red light should appear on the box, Press and hold the down arrow on your remote until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. I've arranged for a replacement box to be sent and returns packaging to return your existing box. I'm starting to suspect a HDD failure, is there any way of performing a check on the drive, or a defrag or similar? I tried calling that number (03451720046), but I got an automated assistant on the other end and it didn't understand my issue - it thought I was saying there was a problem with my TV and started running tests on my broadband. Leon, did you use the delete recordings option or keep them? Until I saw this thread, I was blaming that for this symptom. Model number 91-00438. There are various different levels of reset modes 2 (factory reset keeping recordings) . I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. I believe there is a maintenance mode which you can get into, which may give you more recovery options. I used to get this problem with my TalkTalk box before I cancelled their TV service and sent it back. on YouView+ UHD box stuck loading and needs full factory reset. - BT Hi, thanks for your reply. We use cookies on our website. A red light should appear on the front panel, Press and hold VOL- button for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt. In the settings menu, scroll down to Information & Reset and select Factory Reset from the list. 14-12-2020 To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. At that time, I switched it off and left it unplugged for a minute or two. I have a DR T1000, box was new when I received it, but then I have had the box for probably around three years. As I said, changing the hard drive may be an option, if you feel confident, as they are quite cheap these days. This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. My YouView box no longer starts up. The box light will turn blue, If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? The box will flash a blue light, Press the button on the front of the box, The box should now enter maintenance mode, Choose your preferred option from the Maintenance Mode Options (see list of available resets at the top of the page) and follow the on screen instructions. I've got a load of recordings I can't access. p.s. 10h41, on I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) Whether you're looking for information on updates for YouView boxes or YouView on Sony, everything you need is in the below platform sections. We gave unplugged and reconnected all leads, turned the box off for one minute, turned the router off for one minute: nothing has worked. Whether I have a hardware issue or an internet glitch caused the problem I dont know but its working again for now! The box has always been kept up to date with its software and Ive had no other problems but this is happening every week or so now. 17h21, Thanks, I've tried the maintenance mode a couple of times but just get a blank screen after selecting 'yes'. Switch power off by removing the power cable. Visit our full contacts page here. Go to the Information & Reset sub-menu. However, this time, that remedy does not seem to work. Latest box versions - YouView Support I've sent you a Private message explaining how you can contact the forum moderation team. The aerial cable is securely connected to the Aerial In/Antenna In port. Then the broadband goes down again, and everything goes to pot.So maybe, just maybe, the issue some people are having is due to breaks in the network connection disrupting things (broadband/network/YV), and all factors have to come together again - for long enough - for it to all connect through again?I am awaiting a seventh engineer visit from OpenReach. 14-12-2020 Unless you were using a wifi connection, the YouView box should have connected to the new router automatically. 03:34 PM, on Thank you so much. More info. there is an excellent article that has withstood the passage of time by Keith at, Announcements, Guides & Community Updates, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. If you do not press the power button within 5 seconds the box will boot up normally, Turn the power on using the switch found on the back of yourbox, Press the button on the front of the box, Very quickly press and hold both the channel +/- buttons together for 10-15 seconds, After displaying the start screen, the box should enter maintenance mode, Press and hold the down button on the top of the box, Turn the power on using the switch found on the back of yourbox. All rights reserved. on Box stuck in nearly ready - YouView Support 9h42. If this doesnt help, its worth trying a Maintenance Mode Reset, Option 2 (keep recordings) as it can resolve the issue. Announcements, Guides & Community Updates, https://community.bt.com/t5/notes/privatenotespage, How to return and recycle your BT Broadband Hub and BT TV box for free. I turn the box on from Standby and I get the Blue light but nothing else happens so I have to power off, wait 10-15seconds, and then power back on. Unplug and reconnect power to yourbox. 14-12-2020 T1000 boxes have a reputation for premature hardware failure. Question - Help for a frozen Humax Youview DTR-T1000 box The broadband still keeps dropping. Once you have had a chance to test it out post back and let me know how you are getting on. After a trouble-free 18 months, we turned on to find it had gone into maintenance mode screen. I have tried switching it off and leaving it unplugged, but when I plug it back in and switch it back on, it still acts the same - just the YouView loading screen for ages (left it 20+ minutes and no change). Ive made quite a few recordings, although none in 4K yet, all with no problems. I'm happy the new box is working well. Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. David on My BT TV box has stopped working or keeps freezing | BT Help I really don't want to do the 'lose recordings' option as I have loads on there I would like to watch. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 04-04-2020 It looks like you're new here. Have you upgraded recently ? This happened to me a couple of weeks ago. I'm going to leave the box connected to the internet until the next software drop (Whenever that may be) and see if that makes any difference. A red light should appear on thefront, Press and hold the down arrow button on the top of the box for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. Using Maintenance Mode - YouView Support Visit our full contacts page here. If so have you had a chance to test it yet and with large recording on in 4K? Settings stuck on loading YouView Community Internet/USB Recovery, delete recordings. Youview Box stuck on please wait Digital Spy It is described at. A red light should appear on thefront, Press and hold the down navigation button on your remote for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. This will keep your recordings but you do need an internet connection for it to work. The box now appears to be ok but am obviously miffed that ive lost a load of films I recorded. 25-04-2019 17h07. Update 2: Have tried software reset (recommended) and both factory reset options. See our connection guide. Re: YouView+ UHD box stuck loading and needs full factory reset. please let us know how you get on with a 4K recording. Humax say that the failure rate is within industry norms, but they would, wouldn't they. The only time I can get the box to work again is enter maintenance mode and to do a hard reset and delete all my recordings which is really annoying as I record a lot of sport. I bought the box a few years ago to record and access freeview channels. 15-12-2020 Follow these steps then come back and see your instructions: Once you have entered the Maintenance Mode Menu, you can choose from these options: Factory Reset , keep recordings (recommended), Factory Reset, delete recordings (if option 2 doesn't resolve your issue), Internet / USB recovery , delete recordings. It is described at . Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage, It is probably time for you to contact the BT TV support teams by phone or live chat. If your YouView Box is frozen or won't boot choose the "Internet/USB Recovery, delete recordings .