item not as described ebay return shippinghouses for rent wilmington, nc under $1000

item not as described ebay return shipping

What do you mean by adding sold as is to your terms and policies? As soon as I get an alert that a buyer put in a return request for a return, I send a nice note to the buyer apologizing and asking to get more information so I can help them in any way I can. If the item is still working and the not as described problem is small, the person may want to keep the item and accept the partial refund. NOTICE: 3D glasses are all different and must have a compatible TV set to work. After contacting the seller, it's up to you whether you want eBay to step in. If you havent received an item, we usually refund your money immediately via PayPal. If you lash back at them rudely, it will be much harder to work together to resolve the dispute. Send the buyer a message:If you have any questions regarding the buyer's request, you can contact them directly. Make a point to take action on your listings to avoid unwanted returns. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. As a Top Rated Seller, you now have protection against false "Item Not as Described" claims, including a modest return shipping credit and protection on your service metrics: If you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. What if the seller doesn't offer returns? Pay attention to anything you may have listed in your description as a defect, scuff, scratch, and make sure you take a good close up picture of that area. Tip If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. Maybe you listed the item with wrong information or you didnt include something in the listing that needed to be included. Depending on your return policy, this may or may not include the original shipping cost. If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. The seller will also pay for return shipping. Still, it wouldn't really matter what you put in the description. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception, If the item doesn't match the listing description, or if it is faulty or arrived damaged, you may be eligible for. We have several policies built into our business model that protect us from having to return items. 2. In the few cases where we dont issue full refunds, its usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it. However the seller is claiming it was in excellent condition prior to shipping and they will refuse any returns. SNAD (Significantly Not As Described) where the item received is Significantly Not As Described in the listing. eBay will always side with the buyer of a damaged item. If the seller wont cover the cost, let us know by asking eBay to step in. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, the seller might deduct from the refund to cover the loss in the item's value. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. The seller was not accurate and now the seller or ebay wants to give me my money or item. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. Some people think private sellers have to accept returns and this is just not the case. Having an accurate listing description is so important, especially if you are selling used items like I am. There are several ways you can send an item back to the seller. If you received an item that wasnt as described, well typically help you return it to the seller first and then refund you. In this case, I have a trackable eBay message from the buyer for the reason and eBay will review those emails and almost 100% will side in my favor. This was one of those times I was pretty happy I had taken photographs while I was packing it. I first got into buying and selling items when I was 16 years old, and have been hooked ever since. I try to get them to give me the reason for the return. I also had a listing that was marked as parts only returned as defective? I'd really like another option. Tip Copyright 1995-2023 eBay Inc. All Rights Reserved. I describe anything that is not working with the item, any wear on the item, scuffs, scratches or anything that would potentially be a reason for the buyer to want to return the item. Always get info to present to eBay and call them before responding to the buyer to see where they stand with the return. Some business equipment categories that may be covered by the. Solved: How to deal with "Item not as described" returns t - The Choose the item above to start resolving a return. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. See Partial refund guidelines. SNAD (Significantly Not As Described) where the item received is Significantly Not As Described in the listing. Received a damaged item with a missing part. 01-08-2020 There are two categories of return requests from customers: 1. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. Here are the main reasons you might ask us to step in and help on a return: Don't leave it too long to ask us to step in and help. Who pays for return postage for a "not as descibed item" - eBay Here's how to print an eBay return shipping label: Go to Purchase history . So what happens if your eBay item is not as described? (MBG). In some cases, we may automatically accept a return request on your behalf. Facebook Yard Sale Sites: How To Make $500 THIS Month, How This Professional Chef Made His First $1,000 Flipping Used Items . Whether you need to accept the return depends on their reason for opening the return. Let me say this, It shouldnt be. Its very rare for us to have to accept a return. Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. The best option for you is to send a Return label, at your expense. Seller terms are superceded by the UA, even if your buyer may have falsely invoked the NAD claim. You can still close it if things are resolved. You know its interesting that the post I read before yours says Listen to this weeks podcast to hear sourcing methods from a seller! If the item is returned used or damaged, you may qualify to issue a partial refund. The terms authorize us to include fees for item refunds or return shipping on your monthly invoice, which may be charged to your automatic payment method on file, if any. When listing an item, it's important to include your returns address - opens in new window or tab. I'm a top rated seller with 100% feedback and I do what I can to help people and its frustrating to be paying a couple hundred extra a month in fees for something that seems to be out of my control because buyers miss-categorized the return. Enter a return merchandise authorization number, if you use them. I have reported the buyers, but I still have all 12 returns counting against me. Within our return policy, we state that return shipping is paid by the buyer. So customer buys two items and finds they will not work with their TV and then submits a claim to Ebay that the product "Does Not Work" and it was "Not As Described" and now I'm expected to issue a refund for both the items and shipping costs both ways. How to issue a partial refund after the item is returned. Thats the great thing about implementing these tips. The seller has 3 business days to get back to you. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. Tip Noin line with 'ebay reality' it works .more like THIS as posted upthread>>>>>>>>Still, it wouldn't really matter what you put in the description. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches or defects. The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. If you're responsible for return shipping costs and used an eBay label, we'll deduct the cost of the label from your refund. I cant make the buyer read it! 01:47 PM Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. interesting we just share whats worked for us and we have given partial refunds, weve never lost a shipping claim because of our pictures, and we dont accept returns. When you start selling on Ebay, decide if you are willing to take returns at all. Here you can discuss all things shipping with other members. and another item where the item returned was not the part I sent. This is just one more way to protect myself against a refund request for Item not as described. Insurance through Fedex and UPS is pretty reasonable: $1 per $100 in coverage. I don't plan on stopping any time soon. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. 114K subscribers in the Ebay community. But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. Youll receive the return shipping label credit on your monthly invoice. I pretty much do the same thing every time. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Something went wrong.

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item not as described ebay return shipping

　

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